The Rise of Customer Experience in Fintech and GRC

Debt collection and a great customer experience are two concepts not typically combined. The image of an intimidating, baseball bat-carrying debt collector is too ingrained in our cultural consciousness.

So being the “friendliest debt collectors in Europe” is quite a bold goal for troy, one of six startups invited to a dedicated financial technology (fintech) program focused on finance and governance, risk and compliance (GRC) in Berlin by the SAP.iO Foundries.

Philip Rürup, CEO of troy, makes clear that creating a friendly customer experience in debt collection is more than a marketing slogan; it is a mindset backed up by technology and proven key performance indicators (KPIs). By treating people as customers and not debtors, troy has found unique solutions to incorporate customer experience into the debt collection process. According to Rürup, this  induces people to pay their debts faster, pay more, and even pay “happily.”

“We found that 50 percent of people simply forgot to pay, or just faced a short-term bottleneck,” explained Rürup. “So, it doesn’t make sense to use heavy-handed approaches here.”

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Zippin closes Series A funding round with $12m

Retail checkout-free technology provider Zippin has concluded a Series A funding round, with $12m, taking the company’s total funding to $15m.

The latest funding round was led by Evolv Ventures, which is a Kraft Heinz-backed venture fund focused on investing in tech companies involved in transforming the food and consumer packaged goods industry.

Other investors include SAP.iO, Scrum Ventures, Arca Continental, Nomura Research Institute and NTT DOCOMO Ventures.

Zippin’s existing investors Maven Ventures, Core Ventures Group, Pear Ventures and Montage Ventures were also part of the funding round.

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Instana acquire Dublin based BeeInstant

BeeInstant has announced that it has been acquired by Instana Inc, the world’s leading provider of Automatic Application Performance Monitoring, headquartered in Chicago, U.S and Solingen, Germany. The two companies agreed to join forces to provide leading-edge solutions for serving the critical needs of application delivery teams, across several all stakeholders, from development to IT Ops, DevOps, SRE and executive management.

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לימדו מ-סאפ: שש חברות סטארט-אפ ישראליות – שתיים מהן בהובלת נשים

הסתיים בהצלחה הסבב הראשון של SAP.iO Foundry TLV, בו השתתפו שש חברות סטארט-אפ ישראליות, בראשן של שתיים מהן עומדות נשים צעירות. 

את פני בוגרי הסבב קיבלו במסגרת “דמו דיי” אורנה קליינמן, מנכ”לית מרכז הפיתוח של סאפ בישראל וסגנית נשיאה בכירה של Technology & Innovation Cloud Experience, ורם ג’מבונטאן, ראש תחום אסטרטגיית התאגידים בסאפ העולמית.

Zippin Raises $12M Series A, Announces Cashierless “Cube” Store-in-a-Box

Zippin, a startup creating cashierless checkout experiences for retailers, announced today that it has raised a $12 million Series A round of funding led by Evolv Ventures, the venture fund backed by Kraft Heinz. Other investors include SAP.iO, Scrum Ventures, Arca Continental, and Nomura Research Institute and NTT DOCOMO Ventures from Japan.

Zippin is one of many companies looking to retrofit retailers such as supermarkets with technology to facilitate grab-and-go shopping with no checkout lines. Unlike most of its competition, Zippin doesn’t just rely on cameras and AI to keep track of what people pick up (and put back) while shopping. It also employs shelf-sensors for what it says is a more accurate analysis of what people take and keep as they walk out the door.

As part of today’s announcement, Zippin also said that it is making its technology more portable and accessible to retailers with the introduction of the Zippin Cube. The Zippin Cube is a modular, pre-fabricated cashierless store-in-a-box roughly 300 – 500 sq. ft. that can be assembled in under three weeks upon ordering.

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Les nouvelles technologies au service du développement durable

Ce samedi 7 décembre 2019, Olivier Gambari, président d’iNex circular, Fabrice Bonnifet, directeur du développement durable du groupe Bouygues, et Catherine Garcera, directrice innovation et transformation chez SAP, se sont penchés sur les nouvelles technologies qui se mettent au service du développement durable dans l’émission Hors-Série Les Dossiers BFM Business présentée par Frédéric Simottel.

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How diversity and inclusion improve your finance function

As with so much of what we do today in finance, technology can help you. Well-intended education initiatives simply aren’t enough. At SAP, we’re increasingly using machine learning and artificial intelligence embedded in human experience management software to alert us if job descriptions or management behaviors exhibit inherent bias. Cultivate is an AI software created in our SAP.iO startup accelerator that alerts managers when they’re giving disproportionate time and attention to some employees over others.

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Starting Up the Circular Economy

What if you could identify and quantify waste even before it was created? Would this be revolutionary? One person’s waste is another person’s treasure, so the biowaste created by an industrial farm could be the biofuel that a production company needs. And being able to predict how much biowaste is available at the farm at any given time means you can begin creating a secure supply chain.

That is the ethos behind the circular economy. It’s also the idea behind iNex, one of eight startups recently invited to the SAP.iO Foundry Paris program’s greentech and sustainable enterprise cohort.

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Can AI Cure What Ails the Healthcare Industry?

Personal healthcare experiences often spark pioneering cures, and Hindsait CEO Pinaki Dasgupta is no exception. After two immediate family members weathered serious health issues, Dasgupta brought his digital expertise in manufacturing to the healthcare industry.

His cloud-based startup is designed to help insurance companies and healthcare organizations reduce costs while boosting patient health by replacing manual reporting, preauthorization, and audits with automation based on artificial intelligence (AI).

Healthcare spending in the U.S. alone has totaled almost 18 percent of the country’s gross domestic product (GDP), an astounding amount. While the causes are complex, Dasgupta points to unnecessary procedures, inefficiencies, errors, abuse, and fraud as among the top culprits. AI was just emerging when he founded Hindsait in 2013 amid a swirl of market-wide healthcare reform model

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