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CRM & Customer Experience

Solutions that personalize customer experiences to help win customer loyalty and drive revenue by connecting commerce, marketing, sales, customer, and service data.

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MunichCRM & Customer Experience
August 23, 2023

parcelLab Launches ‘Retain’ to Empower Brands to Recover Revenue and Make Returns More Sustainable

New Product Offers Digital Returns Portal and End-to-End Post-Purchase Communications parcelLab, the premier global provider of post-purchase customer experience software, announced the launch of Retain. The new product provides the…
Kelli Kohout
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FoundriesCRM & Customer ExperienceSuccess Stories
August 16, 2023

How Tech Makes Shopping Quick and Easy for Bosch Customers

Benefits of e-commerce include reaching new customers and better personalizing service. But what if your customers need – and have spent decades relying on – the in-store expertise of your associates? To…
Kelli Kohout
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Consumer IndustriesCRM & Customer ExperienceSuccess StoriesFoundries
June 27, 2023

5 companies leveraging startup innovation to improve their customer experience

To provide exceptional customer experiences, companies are turning to startup innovation. By partnering with startups, established organizations can tap into novel technologies, fresh perspectives, and agile methodologies to revolutionize how…
SAP.iO
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CRM & Customer Experience
June 21, 2023

The SAP Store Now Offers yellow.ai’s Generative AI-powered ChatBots and VoiceBots for Employee and Customer Experience

Yellow.ai, a global leader in Conversational AI announced that its generative AI-powered ChatBots and VoiceBots solution for customer and employee experience automation are now available on SAP Store, the digital marketplace for SAP and partner offerings. Both solutions are…
Kelli Kohout
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FEATURED STORY

Vodafone Transforms Campaign Data Reporting and Reduces Wasted Time with Adverity

One of the main challenges that Vodafone experienced in a highly competitive market was linking online prospect activities with lead, sales, and activation data that were handled offline and through different CRM systems. They worked with Adverity to seamlessly integrate their data across multiple CRM systems and data stores and provide secure and tailored data access for different levels of stakeholders.
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