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In Uncategorized

Yellow.ai Achieves Tenfold Growth in North America Over Two Years

Yellow.ai, a global leader in conversational AI, announced tenfold growth in North America over two years. This remarkable success is attributed to significant customer acquisitions, continuous enhancements in product capabilities — especially in support automation and customer service solutions — ongoing product innovations, strategic partnerships, and key executive appointments. During this period, North America’s revenue share surged even as the company doubled in revenue YoY globally.Amid this growth, Yellow.ai recently ranked 13th in the Bay Area and 88th nationally on the 2023 Deloitte Technology Fast 500™, a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 29th year. The recipients of the Technology Fast 500 award are chosen according to the percentage increase in fiscal year revenue from 2019 to 2022. In this period, Yellow.ai experienced remarkable growth, with a staggering 1803 percent increase.

“With enterprises continuing to seek automation for improved customer support and reduced operational costs, our omnichannel customer support automation on chat and voice has been a major growth driver in the North American market. More than 20 enterprises have chosen our support automation solutions to bolster their call centers and enhance customer and employee interactions, ultimately yielding superior outcomes and ROI,” said Raghu Ravinutala, CEO & Co-founder of Yellow.ai. “What has worked for us in this market is our ‘land-and-expand’ strategy. We begin with a single deployment, and as enterprises witness the impact, they opt for our value-added solutions, expanding use-cases and channels, leading to an average deal size of $200K annually.”

In North America, specifically, Yellow.ai’s key achievements include:

  • New deals across industries, such as utilities, hardware and software, finance, consumer goods, and services. Notable customer wins include Randstad, Ferrellgas, and Logitech.
  • Regional market share growth through strategic collaborations with reputed technology partners, including Amazon Web Services (AWS), Zendesk, SAP, and Genesys. In addition, the company has also partnered with Telarus, Sandler Partners, Avant Communications, CX Effect, and Bridgepointe, giving North American enterprises the ability to access its conversational AI solutions across its Conversational Service Cloud, Conversational Commerce Cloud, and Conversational EX Cloud.
  • Expanding the regional headcount to a 30-member team across sales, marketing, customer success, and product strategy to provide better support for the customers in the region. Yellow.ai has successfully onboarded experienced North American leaders from well-known organizations such as Oracle, Dropbox, SAP, Infosys, Celonis, Cloudera, and more.
  • Yellow.ai’s growth and momentum in the region has been validated by global analyst firms, being featured in 100+ analyst reports in the last 2 years. Most recently, named a Leader in the Opus Research 2023 Conversational AI Intelliview Report. Yellow.ai is also rated 4.5 out of 5 in the Inaugural Gartner® Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms and recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.

Talking about the experience of working with Yellow.ai, Jessica Osborn, IT Operations Manager, Randstad USA, said, “Right now, we are just stepping into the AI world for support. We have enabled our employees to call in to receive their W2 in seconds where it was taking much longer before. Imagine sitting and waiting to file your taxes but you don’t have your W2 and you cannot get it in real time. The opportunity to provide efficiency and automation was a perfect use case to start.”

Yellow.ai’s robust product roadmap has played a pivotal role in fueling its growth within the North American market. In April, it introduced the Dynamic Automation Platform (DAP), powered by generative AI, allowing businesses to provide highly personalized customer and employee experiences. Building on this momentum, Yellow.ai launched YellowG, a groundbreaking multi-large language model (LLM) using generative AI and Enterprise GPT to empower enterprises to develop tailored solutions for various industries, streamlining complex workflows, and enhancing existing processes with Zero Setup. It also introduced the LifeCycle Optimizer, which crafts personalized user journeys using generative AI.

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In New York, Supply Chain Management, Awards

Everstream Analytics Named to 2023 ProcureTech100

Everstream Analytics, the global leader in supply chain insights and risk analytics company, announced its inclusion in the prestigious 2023 ProcureTech100 list from ProcureTech and Kearney. This recognition underscores Everstream’s pioneering role in digital procurement technology, providing unrivaled risk analytics and supply chain intelligence that revolutionizes the function in today’s dynamic business landscape.

“The ProcureTech100 are the 100 pioneering digital procurement solutions. Pioneers that are inspiring and driving digital transformation. Pioneers that are customer centric, innovative, high growth and making a social impact. Pioneers that are supercharging procurement, the enterprise and the digital procurement ecosystem.”

Everstream combines billions of supply chain interactions with AI, advanced analytics, and graph technology, to give the world’s leading companies the deepest insight into supply chains, from raw materials to the store shelf. The ProcureTech100 list highlights innovators who are shaping the future of procurement. Everstream, with its groundbreaking n-tier supplier visibility and unmatched supplier scoring sets the benchmark for supply chain optimization.

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In Financial Services, ERP & Finance, Awards

BigID Lands on Deloitte Technology Fast 500™ for the Third Consecutive Year

BigID, the leading platform for data security, privacy, compliance, and governance, today announced it ranked number 333 on the Deloitte Technology Fast 500™, a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 29th year.

This marked the third year that BigID has been ranked within Deloitte’s Technology Fast 500 Program.

“Landing on Deloitte Technology Fast 500 for the third year in a row speaks to the growing need to elevate data security, privacy, and compliance,” said Dimitri Sirota, CEO and Co-Founder of BigID. “This recognition of our growth reflects the fact that data is the digital oil of the information age and ensuring its integrity and safety will just get more important for organizations.”

 

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In Tel Aviv, CRM & Customer Experience

Mention Me Customer Advocacy Intelligence Platform Now an SAP Endorsed App Available on SAP Store

Mention Me announced that its Customer Advocacy Intelligence Platform is now an SAP Endorsed App, available for online purchase on SAP® Store. SAP Endorsed Apps are a category of solutions from SAP’s partner ecosystem that help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes.

“We are thrilled to bring the power of customer advocacy marketing to the SAP ecosystem,” said Mention Me’s CEO and Co-founder Andy Cockburn. “This is the next natural step in our partnership with SAP and the wider CX ecosystem, and means that even more global ecommerce brands can now leverage the power of customer advocacy to turn their customer base into an unbeatable growth engine. Our AI powered platform can help brands deliver best in class user experiences wherever they are in their buying journey and help drive retention, loyalty, and increased acquisition at a much-reduced CAC for their businesses.”

AP Endorsed Apps are premium certified by SAP with added security, in-depth testing, and measurements against benchmarks results. Mention Me helps marketing and CX teams discover, nurture, and activate their biggest advocates by using unique advocacy data and insights which are then deployed across SAP Emarsys Customer Engagement helping to ensure that every customer touchpoint is optimised to drive further advocacy and growth for the business. This helps drive incremental growth for ecommerce businesses through further enhancing their personalisation capabilities to provide a true competitive advantage.

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In Uncategorized, Technologies

Yellow.ai Named a Leader in Opus Research 2023 Conversational AI Intelliview Report

Yellow.ai, a global leader in Conversational AI, announced it has been named a Leader in the Opus Research 2023 Conversational AI Intelliview Report. The report highlights the strength of Yellow.ai’s product completeness and flexibility, as well as its strategic potential mentioning that it “exceeds criteria and offers demonstrable advantages” in terms of its features, integration, and company vision.

The report evaluates 16 providers based on their core technologies and their competencies to provide long-term support. It assesses their success rates in leveraging natural language processing (NLP), AI, and analytics to support use cases that improve customer experience, employee productivity, and prospects for increased revenue. Opus Research has recognized Yellow.ai for its highly effective combination of machine learning and Natural Language Understanding (NLU) models to improve customer support and employee engagement. It also highlights the company’s generative AI capabilities, coupled with a multi-Large Language Model (LLM) architecture trained on over 12 billion annual conversations, that enable Yellow.ai to provide “human-like personalized interactions in over 135 languages.”

“Businesses of all sizes are under increasing pressure to leverage advanced Large Language Models (LLMs) and Generative AI resources,” said Derek Top, Senior Analyst and Research Director with Opus Research. “In our evaluation, Yellow.ai emerged as a surprise leader with innovations in combining machine learning, natural language understanding, and emerging LLM technologies to deliver human-like experiences for superior customer support.”

According to the report, key benefits offered by Yellow.ai to enterprises include:

  • Increased automation: Bots can handle up to 90 percent of routine customer and employee queries to reduce costs
  • Higher CSAT: Personalized, instant, and consistent experiences to boost satisfaction
  • Faster resolution: 24/7 automation with handoffs to humans for complex issues
  • Improved productivity: Bots act as a virtual assistant to employees
  • Reduced costs: Lower operational costs by up to 60 percent by deflecting contacts
  • Faster deployment: Pre-built components and integrations accelerate rollout
  • Better insights: Conversation analytics reveal opportunities to improve CX

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In Foundries

Max Kahn: Powering the Growth of Enterprise Software Startups

Check out this galactic exclusive from Spiffy with Max Kahn, the head of startup ecosystem development at SAP.iO. Let’s learn what’s happening at SAP.iO and how Max is making a positive impact in the world.

Spiffy: Thanks for joining me, Max! Tell me, what challenge are you addressing through SAP.iO?

Max Kahn: Thanks for having me, Spiffy! Some of the biggest challenges facing companies looking to adopt emerging technologies is integration, security, and access. We launched SAP.iO to make it as easy as possible for SAP’s customer base to adopt new solutions in record time. To do this, our global team helps enterprise software startups partner with SAP and integrate their solutions to enable their growth. In addition, SAP recognized that driving inclusive entrepreneurship in the enterprise software and VC industries could accelerate innovation, reduce bias, and drive better outcomes. That’s why we committed to ensuring 45% of our portfolio companies are founded or led by women and underrepresented entrepreneurs.

Spiffy: How cool! What motivates you to do it?

Max Kahn: Helping customers solve big challenges while enabling entrepreneurs to become wildly successful is extremely fulfilling. I love the ability to see the direct impact of my work and the ability to learn new things every day.

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In CRM & Customer Experience, Technologies, Foundries, New York

Online Shopping Is Arduous: AI Makes It Easy

While AI isn’t an automatic slam dunk panacea for every business problem, one thing it’s incredibly gifted at is sifting through tons of information to help people quickly find the product of their dreams.

Anyone who’s searched for a product, be it an e-bike, laptop, or washing machine, is all too familiar with choice paralysis from information overload. Imagine instead, landing on a website and conversing with the smartest salesperson in the world available 24/7, who asks the right questions to give you the right product as fast as possible. Meet Zoovu, an AI-powered platform that helps B2C and B2B companies match customers with the exact product they’re looking for.

“Our cloud-based AI product discovery platform helps customers connect to their customers by surfacing the right product,” said Lamees Butt, senior vice president of global alliances and channels at Zoovu. “We remove choice paralysis by simulating the kind of in-store shopping experience that you would get with the most knowledgeable salesperson.”

Butt said that global brands, retailers, and manufacturers realize on average a 200% conversion uplift in customer purchases, and an increase in average cart value by 47%. One power tool company increased customer engagements by an estimated 65% in over 35 global markets.

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In ERP & Finance, Awards

BigID Named Winner of the Coveted Top InfoSec Innovator Awards for 2023

BigID, an industry-leading platform for data security, privacy, compliance, and governance, announced they have been named the “Most Innovative in Data Security Platform” winner in Cyber Defense Magazine (CDM)’s Top InfoSec Innovators awards.

“We’re thrilled to be named as the ‘Most Innovative in Data Security Platforms’ in this year’s Cyber Defense Awards,” said Dimitri Sirota, CEO of BigID. “We knew the competition would be tough and with top judges who are leading infosec experts from around the globe, we couldn’t be more pleased to be recognized for our innovation in data security and for how we help other companies derive more value from their data.”

“BigID embodies three major features we judges look for with the potential to become winners: understanding tomorrow’s threats, today, providing a cost-effective solution, and innovating in unexpected ways that can help mitigate cyber risk and get one step ahead of the next breach,” said Gary S. Miliefsky, Publisher of Cyber Defense Magazine.

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In CRM & Customer Experience

At LAFW, SAP’s Fashion Bid Officially Hits Both Coasts

After unveiling its take on the future of fashion retail in New York earlier this year, tech giant SAP is now bringing the proposition to N4XT’s L.A. Fashion Week, along with some of the buzzworthiest tech around.

Its newly opened LAFW pop-up store picks up the thread from its S.Fashion Experience Lab opened in Manhattan’s Hudson Yards in February to introduce New Yorkers to its so-called fashion store of tomorrow. As one of 20 in more than a dozen markets, the lab was kitted out with interactive mirrors, smart shelves and other features that bring personalization into brick-and-mortar locations. It was a high-powered flex to showcase what data-driven retail can do.

The SAP Retail Experience pop-up at LAFW aims to strut its stuff for designers, brands and consumers at NYA Studios in Hollywood. Visitors can experience augmented reality mirrors for virtual try-ons, select product customization options and robotics, among other things, with featured designers that include Advisry, Tombogo, Kim Shui, BruceGlen and No Sesso. Several will make their fresh-off-the-runway wares available immediately for purchase.

Offering consumer-facing experiences is a notable move for SAP, a multinational, Germany-based maker of enterprise applications that typically operate behind the scenes to manage logistics, supply chains and customer experiences for retail, manufacturing, energy, pharmaceuticals and other verticals, including fashion.

The fashion industry’s interest in green and circular economies is a perfect match for SAP, said Andre Bechtold, the tech company’s senior vice president and head of solution and innovation experience. “Sustainability is part of our vision and mission,” he said, “and we want to support designers, the whole fashion industry, with our portfolio [of offerings].” The connection makes sense: Data-based tools can drive efficiencies and connect dots between online and real-world shopping. The resulting boost in personalization and customer experience could mitigate rates of return, waste and over-runs.

SAP’s approach amounts to a souped-up version of omnichannel retail, dressed with plenty of buzzworthy tech. “Whatever customers are able to experience in the physical store is [driven] by a combination of the data we know from the e-commerce process,” Bechtold explained. The heavily tech-laden LAFW pop-up offers a taste of that.

Another dimension comes from SAP’s incubator program, SAP.io, which is bringing two female-led, virtual platforms, Obsess and Bigthinx, to the shows.

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In Singapore, HR & People Engagement, Awards

Accredify beats 260 startups to win 2023 Supernova Challenge

Accredify, a Singapore-based startup and service provider for issuing verifiable documents and information, has emerged as the champion of the 2023 Supernova Challenge at Expand North Star Dubai, the world’s largest startup event. The startup received the $100,000 grand prize after an intense final round of pitching against 27 global finalists from 521 entries.

The Supernova Challenge in partnership with the Dubai Future District Fund, is the region’s biggest startup pitch competition, offering $200,000 in total cash prizes. The challenge is a key feature of Expand North Star Dubai, which hosted its biggest edition this year. It attracted over 1800+ startups from over 100 countries to explore the emerging opportunities in Dubai’s dynamic, diverse and tech-driven digital economy.

Simon Gordon, Chief Commercial Officer of the winning team, said, “Supernova 2023 has been an incredible experience. It’s surreal to win this challenge at Expand North Star. This region, particularly the UAE, has so many great opportunities, and we are excited about using this prize money to expand our presence here.”

One of the judges at Supernova, Sharif El-Badawi, CEO of Dubai Future District Fund, commented, “It is encouraging to see a shift towards sustainable solutions that are better for the planet and its people. We witnessed several startups delivering concise yet compelling pitches that could impact our lives. The pitches we witnessed here at the Supernova Challenge are brimming with promise, unique innovations, and inspiring ideas.”

An expertly curated list of categories covered the latest trends in tech, inviting startups to showcase innovations that can solve some of our most pressing challenges. These included AI Disruptor, Fintech & Ecommerce Disruptor, Blockchain & Web3 Disruptor, Mobility & Smart Cities Disruptor, Healthtech & Wellness Disruptor, Martech Disruptor, Insurtech Disruptor in partnership with MENA Insuretech, Female Founder Award in partnership with the Sharjah Businesswomen Council, Africa Fast Award presented by GITEX Africa, Asia Fast Award, India Fast Award, and the Top MENA Award. In collaboration with GITEX Impact and Future Urbanism, Expand North Star also awarded the most proficient Sustainability and ESG Disruptor.

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In CRM & Customer Experience

L.A. Fashion Week Preview: Sergio Hudson, Luis de Javier, No Sesso, Demobaza to Show

L.A. Fashion Week will officially kick off this Wednesday, with an opening show by Imitation of Christ. The week-long event presented by N4XT Experiences will feature a mix of screenings, fireside chats, panel discussions and shows by designers such as Sergio Hudson (known for dressing everyone from Michelle Obama to Jennifer Lopez and Beyoncé), Demobaza (worn by Blackpink in their Pink Venom video), Theophilio, Luis de Javier and Kwame Adusei.

The program variety, with the majority of this year’s activations held at Nya Studios in Hollywood, will give attendees an opportunity to network and learn about new techniques and technologies to grow their brands.

“Advisry, TOMBOGO, Kim Shui, BruceGlen and No Sesso will all be a part of that experience which is powered by the technology which [software company] SAP has developed,” says Pardo. “We’ve also partnered with SAP.iO, which is their very cool incubation arm and with Obsess, we are creating a virtual retail experience curated by Black Fashion Fair with House of Aama, Khiry and Homage Year. We have our partnership with BigThinx, also part of SAP.iO, which is creating a virtual runway experience with VFILES as well.

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In CRM & Customer Experience

N4XT Experiences Elevates LA Fashion Week 2023 Through Esteemed Lineup of Partners, Designers, and the Launch of LAFW Society

LA Fashion Week (LAFW), a globally recognized platform for designers and brands, is thrilled to announce the lineup of official partners for this year’s event. Landing in the heart of Hollywood on October 18-22 at NYA Studios, LAFW is dedicated to showcasing the diverse and dynamic style of Los Angeles while fostering emerging talents with the theme: “Empowering Designers, Empowering Dreams”. This remarkable event, under the visionary leadership of N4XT Experiences, transcends the conventional fashion week concept, blending fashion, beauty, technology, and sustainability with inclusivity at its core.

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In CRM & Customer Experience, New York

Zoovu is a Lead Partner in SAP Industry Cloud

The partnership is expanding as global companies increasingly look to unlock new revenue streams and reduce direct sales costs through more automated and intelligent e-commerce platforms. Until now, the complexity and number of products offered by most manufacturers and large-scale B2B organizations required highly skilled sales teams to educate customers and convert inquiries into sales. By harnessing the power of SAP and Zoovu technology, customers can easily transform large, complex product catalogs into highly accurate and continuously optimized digital sales environments.

Zoovu was invited to join the SAP.iO Acceleration Partner Program last year and the platform quickly jumped to the top 2% in the SAP® Store. Building on this strong market demand, Zoovu has been elevated to SAP partner for SAP’s industrial cloud portfolio.

Read More in its original language here…