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In Supply Chain Management

Revuze Unveils Revuze Alerts: AI-Powered Notifications to Empower Brands With Real-Time Market Intelligence

Revuze, the leading AI solution helping consumer brands make data-driven decisions from consumer reviews, is thrilled to announce its latest feature release: Revuze Alerts.

Revuze Alerts were designed to ensure direct-to-consumer companies can proactively stay on top of their category, brand, and products. The push notification suite includes: Insight Alerts, Consumer Sentiment Alerts, Star Rating Alerts, and Recently Added Alerts. These alerts will be pushed to relevant stakeholders any time there is a data refresh or when there is a change that is one standard deviation above and below the average.

“We are constantly thinking of ways to optimize our customers’ user experience. Brand professionals have little time and are constantly adapting to the marketplace. The AI algorithm is becoming proactive rather than reactive which is groundbreaking. Revuze Alerts is ushering the next phase of the product and there are more great developments on their way,” – Ido Ramati, Revuze Founder and COO.

To help open company bottlenecks further and ensure transparency, Revuze Alert reports can be sent to key decision-makers who may not be using platform users.

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In Fund, CRM & Customer Experience

Customer Experience Is Key As Consumers Share More Online Reviews

While many things changed in 2020, in the e-commerce industry things may have shifted particularly drastically, with an impressive spike in online shopping on a global scale. Pandemic lockdowns catalyzed a process that was already underway in pre-Covid times — the transition from in-store to online shopping.

As consumers get increasingly more comfortable with researching and purchasing products online, they are also becoming more used to expressing their feedback through online product reviews and social media. Recent research indicates that in 2020 there was a surge in product reviews in multiple markets; more on that to follow.

What does this change mean for e-commerce companies? How can businesses leverage this change? In this article, I’ll share a bit about what our company noticed while doing research on the beauty industry and what I think e-commerce executives can do to make sure their brands stay relevant.

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In Foundries, Portfolio News

How an Ecommerce-Insights Company Uses AI to Understand Customer Sentiment

Boaz Grinvald is the CEO at Revuze, a firm that helps businesses win their markets by mining unique insights from unstructured market opinions, both public and internal. Revuze performs sentiment analysis by personalizing the automated process to maximize accuracy and its success rate. 

Also known as opinion mining or emotion AI, sentiment analysis helps a business understand the social sentiment of their brand, product or service by mining text that identifies and pulls subjective information from the source material. An automated process, algorithms classify statements as positive, negative and neutral through machine learning and text analytics. 

Revuze emphasizes personalization as the key to learning consumer sentiment regarding certain product features. With their AI algorithms, the big-data consumer-analytics firm can extract unique topics ranging in specificity from the general, including price, to the specific, such as softness. 

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In Article, Portfolio News, CRM & Customer Experience

Revuze and Gaprise Partner Bring Self-service CX to Brands in Japan

With increased demand to predict products success in the market and to understand markets needs and sentiment, Japan-based Brands can now have an opportunity to learn from their consumers and improve their Products competitive edge.

Revuze enables brands to quickly understand their product and customer satisfaction issues, and to automatically score and rank their brand’s performance relative to its competitors and to the market.

Revuze uses AI, powered by Natural-language programming (NLP) and machine learning, to empower Brands that previously have relied on manually intensive solutions, such as text analytics, social listening and monitoring with a simple online service. Without the need to pre-define a single keyword, rule, topic or sentiment value – Insight Analysts can access the most nuanced information available. The data is delivered, via a single screen, about consumers and their needs, across thousands of internal and external data sources, on any given product Category.

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In Fund, Blog, Portfolio News

Customers Have Strong Feelings About Toothpaste. This Start Up Uses AI To Help Companies Understand Those Sentiments

For shoppers aged 30-64 years old, 73 percent have posted online product reviews. This can have a huge financial impact: 94% of shoppers say an online review has convinced them to avoid a business. The problem for product manufacturers and retailers is how to quickly make sense of consumer sentiments across multiple online forums – not to mention data from internal sources like call centers, stores or surveys. With all that unstructured data and no way to make sense of it, companies struggle to understand their customers, competitors and markets. Currently, most organizations rely on data scientists and analysts, but this manual process is slow and expensive.

New York City-based startup, Revuze, has found a way to automate this process using its artificial intelligence (AI) algorithm to analyze customer opinions from different channels and data stores, tracking their perception of specific products and markets. The company believes it’s closing the last gap in customer experience with its solution which is already used by giants like Dolby, Pampers, Oral-B, Zara, Gillette and Barbie.

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