While many things changed in 2020, in the e-commerce industry things may have shifted particularly drastically, with an impressive spike in online shopping on a global scale. Pandemic lockdowns catalyzed a process that was already underway in pre-Covid times — the transition from in-store to online shopping.
As consumers get increasingly more comfortable with researching and purchasing products online, they are also becoming more used to expressing their feedback through online product reviews and social media. Recent research indicates that in 2020 there was a surge in product reviews in multiple markets; more on that to follow.
What does this change mean for e-commerce companies? How can businesses leverage this change? In this article, I’ll share a bit about what our company noticed while doing research on the beauty industry and what I think e-commerce executives can do to make sure their brands stay relevant.