SAP Archives • SAP.iO

Did You Miss These 2023 Customer Success Stories?

SAP.iO is building a relevant and diverse startup ecosystem that extends the value of SAP solutions to meets the evolving needs of SAP customers. Our portfolio of startups helps customers to foster adoption rapidly while realizing the value of innovation. In 2023 we were able to share many customers success that highlight our great partnerships. Check out our ever-growing list of successful collaborations!

SAP.iO In Tel Aviv, HR & People Engagement, Technologies

GenAI-Powered Recruiters Boost Qualified Candidate Pools By 55%

Matching qualified candidates with open positions just became a lot more cost-efficient with GenAI. Sense Talent Labs has developed an AI-powered talent engagement app that reduces cost per hire and gives job seekers that all-important human touch to bond with an organization’s culture.

“We provide intelligent personalized candidate journeys from sourcing and screening through interviews, hiring, and onboarding,” said Alex Rosen, co-founder and head of products at Sense. “Our full lifecycle talent and engagement platform empowers recruiters and candidates with individualized interactions. Organizations can find, hire, and onboard qualified people faster, boosting recruiter productivity and giving candidates a higher quality experience.”

Sense’s customers are from a variety of industries worldwide including retail and hospitality, manufacturing and logistics, healthcare, and technology. Rosen said that on average companies reduce time to hire by 30% and cost per hire by 35%, while increasing the number of qualified applications by 55%.

Surprisingly personalized automation from GenAI chat bot

Embedded in SAP SuccessFactors, Sense AI Copilot sources and pre-qualifies candidates from an organization’s existing applicant database and new applications. The conversational AI chat bot asks important questions based on the job description including someone’s last job title, years of experience in pre-designated responsibilities, and willingness to work certain hours at a particular location. Candidates that pass the first pre-screening are automatically scheduled for interviews with the appropriate hiring managers based on updated calendars.

“The chat bot knows as much as possible about each candidate based on all the touch points that they’ve had with the company, such as jobs they’ve previously applied to and their resume background,” said Rosen. “There are no redundant questions that reflect what someone’s already provided on their application. Without wasting any time, the chat bot asks the candidate for new information, speeding up the entire process.”

Read More…

SAP.iO In Uncategorized

How Pryon mitigates the risks of GenAI in enterprise contexts

With every technological innovation comes a downside; in the world of AI and its generative iteration, KM professionals must strike the balance between enhancing workflows with AI and protecting their enterprise against the risk of open generative AI (GenAI) solutions.

Experts from Pryon joined KMWorld’s webinar, Navigating the Risks of Generative AI for Knowledge Management, to explore how Pryon’s AI knowledge management platform can aid in achieving that risk/reward balance when implementing GenAI in the workplace.

Chris Mahl, president and COO at Pryon, introduced Igor Jablokov, founder and CEO at Pryon, who explained that “while generative AI is transformative in certain public, imaginative, and creative use cases, there is certain issues associated with them showing up in more enterprise contexts.”

Upon inspecting these technologies, Jablokov continued, there is an extensive list of dangers, which include:

Frequent hallucinations
Static training data
Problems memorialized in code
High risk of data leakage
Vendor lock-in
Reverse engineering
Lack of user access control
Prompt injection attacks
Supply chain attacks
Universal and transferable adversarial attacks
Copyright legal gray area
Legal constraints
Toxic and biased responses
Limitations of monolithic LLM architecture
Extensive energy consumption
Model collapse
Model drift
Poisoned training data

This laundry list of potential risks in implementing GenAI for proprietary use cases illustrates that while the technology is exciting, it’s not without its drawbacks. For instance, static training data—which limits an LLM to outdated information—can prevent the language model from outputting the most up-to-date information. Furthermore, models will not reliably “forget” wrong or outdated information, ultimately reducing overall model performance, according to Jablokov.

Outside of accuracy, GenAI poses unique privacy concerns in enterprise contexts. Leaking sensitive proprietary data, vendors using that data to train an LLM, masked queries revealing the content an LLM is trained on, and more can land an enterprise vying for innovation in hot water.

Enter Pryon, a platform purpose-built to eliminate the risks posed by purely generative approaches. Pryon transforms static content into interactive knowledge, ingesting information of any classification—including public, personal, published, and private content—and eliminating the distance between critical information and those who need it most.

Pryon reduces risk of hallucinations and bias, while simultaneously employing document-level access controls and RAG methodology that does not require model training on user queries. Enterprises have full control of the knowledge set available to the models, as well as access to various tools that enable additional control over responses.

Zoovu is a Lead Partner in SAP Industry Cloud

The partnership is expanding as global companies increasingly look to unlock new revenue streams and reduce direct sales costs through more automated and intelligent e-commerce platforms. Until now, the complexity and number of products offered by most manufacturers and large-scale B2B organizations required highly skilled sales teams to educate customers and convert inquiries into sales. By harnessing the power of SAP and Zoovu technology, customers can easily transform large, complex product catalogs into highly accurate and continuously optimized digital sales environments.

Zoovu was invited to join the SAP.iO Acceleration Partner Program last year and the platform quickly jumped to the top 2% in the SAP® Store. Building on this strong market demand, Zoovu has been elevated to SAP partner for SAP’s industrial cloud portfolio.

SAP.iO In CRM & Customer Experience, Technologies

Adverity announces Gen AI Integration in Latest Product Strategy

Adverity, the integrated data platform for connecting, managing, and using your data at scale, today announced the rollout of incorporated generative AI tools within the platform as part of its latest product strategy.

Continuing its mission to help marketers and data professionals maximize the value of their data, the platform has announced a host of new upcoming and future AI-assisted features, including:

Data Transformation Assistant: Users are able to use the assistant to help with creating data transformations. By inputting the requirements they have, the assistant will automatically create the code for the transformation, as well as provide step-by-step instructions on how to implement the desired outcome.

New Connectors on demand: Users can upload details for their API of choice and build new connectors on demand with the help of AI.

Natural language Data Analytics: The integration with AI tools such as ChatGPT enables users to ask questions using non-technical everyday language and receive instant answers to their data-based questions, vastly simplifying the data analytics process.

Proactive Intelligence: Users will be able to interact with their data, and request digestible summaries within the tables, which can be validated and put into action or used as the basis for further targeted analysis.

By harnessing the power of generative AI, Adverity ensures customers can most effectively manage and use their data at scale. A recent report from McKinsey highlights that GenAI has the potential to generate a value ranging from $2.6 trillion to $4.4 trillion across different sectors.

The benefits for Adverity users will include:

Time savings through easy access to vast amounts of data, activated by AI for quick answers to data-based questions.
Faster onboarding and better assistance in data transformations for less technical users.
Self-Serve connector capability – provides users with infrastructure to easily build their own data connectors.
Quicker and faster journey to generate insights on the Adverity platform.

“The impact that generative AI will have on businesses over the next few years is huge. It has already started to revolutionize the way in which people interact with everyday tasks both professionally and personally. Increasing the value for our customers and ensuring that they have the quickest and easiest way to generate the insights they need, has always been a number one priority for Adverity, comments Martin Brunthaler, Co-founder and CTO of Adverity.

The Mom Project Announces its Talent Platform of 1.3 Million Moms is Now Integrated with the SAP® Store and SAP Fieldglass

The Mom Project, a leading digital talent and community platform serving more than 1.3 million moms, dads and caregivers and 3,000+ companies today announced that it is now available on SAP^®Store, the online marketplace for SAP and partner offerings as well as integrated through the SAP Fieldglass Vendor Management System (VMS) for managed services procurement and external workforce management programs. This new total talent offering through The Mom Project will connect companies with its unique talent community through The Mom Project technology platform, delivering a real competitive advantage to recruiting and hiring needs.

“Partnering with SAP SuccessFactors via the SAP® Store and SAP Fieldglass brings the total talent offering a significant step forward in creating opportunities for our talented pipeline of moms while helping companies address their evolving hiring strategies,” said Allison Robinson, founder and CEO, The Mom Project. “The future of work continues to change with an even stronger focus on the human-centric experience and we are here to help companies support the entire employee journey by creating a clear advantage to hire more moms and lead the future of work.”

Through this new partnership and integration with SAP SuccessFactors into the SAP^®Store and SAP Fieldglass, The Mom Project will enable more companies, from Fortune 500 to small and midsize companies to connect with its platform’s diverse and inclusive talent pipeline of 1.3 million users. More importantly, these new distribution channels will accelerate The Mom Project’s commitment to creating economic opportunities for moms by expanding access to more customers and partners to meet their talent pipeline and diverse hiring strategies quickly.

Paradox Named to Third Consecutive Inc. 5000 List — Growing by More than 720% Since 2020

Paradox, the conversational recruiting software helping companies like Unilever, Nestlé, Pfizer, and General Motors automate recruiting work to make the hiring process more efficient, was named to the Inc. 5000 for the third consecutive year — achieving the honor with a 720% three-year growth rate, highest among recruiting technology companies. The list, published annually by Inc. Magazine, recognizes the fastest-growing private companies in the United States and celebrates their outstanding achievements in business development and innovation.

Paradox debuted on the Inc. 5000 list in 2021 and was also recognized on the Deloitte Fast 500 list in 2022 and 2023. While those achievements celebrate the company’s growth, Paradox founder and CEO Aaron Matos said they’re simply the result of focusing on something far more important.

“Recognition like this is nice, but we’ve always benchmarked our success by a simpler metric: Our client’s success, specifically, our ability to solve real, meaningful problems for them in transformative ways,” said Matos. “This company has come so far from the early days of a dream and an idea — that Conversational AI and automation could change enterprise software — and we still have a long way to go to reach that vision. But, I’m so proud of the team we’ve built and the clients we have the opportunity to partner with every single day.”

First launched in 2016, Paradox’s conversational software is underpinned by a smart AI assistant that acts as a concierge throughout the hiring process — automating time-stealers and points of friction to create world-class experiences that drive higher candidate conversion and dramatically improve recruiter and hiring manager efficiency.

Breaking the trust barrier: Accredify’s journey to secure digital interactions

In our increasingly digitized world, the manner in which we exchange information has evolved from traditional pen and paper to the utilization of digital data, facilitated by the internet.

While these advancements offer efficiency, speed, and accessibility, digital interactions are typically hindered by a lack of trust. To preserve data integrity, verification is required, usually through methods involving multiple parties, and this can result in inefficiencies.

When Zheng Wei Quah, co-founder and CEO of Accredify, recognized this challenge, he decided to embark on a journey to transform the landscape of digital interactions.

Implementing blockchain technology for real-world cases

Quah’s first blockchain venture, Ceito, aimed at aiding businesses in leveraging blockchain technology for optimizing supply chain management and commodities trading. In 2017, he ventured into a new chapter together with his co-founders, taking the strategic step of establishing Accredify, in response to the evolving landscape that witnessed a transition from service-centric to product-centric enterprises.

According to Quah, one of the significant challenges they encountered was the scarcity of available information and resources about blockchain technology at that time.

“We’re accustomed to leveraging resources like Stack Overflow and other tools to search for solutions to our challenges. However, back then, the situation was quite different. Tasks such as customizing specific Ethereum components to align with our use case posed significant challenges. The answers to these questions weren’t readily available, leading us to recognize the need to invent our own solutions,” Quah said.

Furthermore, the concept of blockchain was relatively new, and Quah found himself needing to explain granular technical details. Controversies such as the crash of the Terra Luna cryptocurrency and the FTX centralized exchange did not deter their efforts.

Support from government entities, universities, and its clients helped people learn to distinguish between firms offering real-world applications like Accredify, and cryptocurrencies. This provided strong evidence that the company is here for the long haul.

Impress.Ai Unveils ImpressGenie, A Generative AI-Based Workflow Builder

impress.ai, a leader in enterprise recruitment software solutions, announced the roll-out of their innovative product impressGenie – a generative AI driven bespoke recruitment workflow builder. Recruiters can easily design role-specific recruitment workflows using simple natural language user-friendly prompts with this tool.

impressGenie’s capabilities include:

Mass Customization: Builds bespoke, role-specific recruitment automation workflows with precision
Job Description Parsing: Identifying and integrating relevant screening criteria, including keywords, into the workflow based on the job description
Competency Assessment: Recommending relevant assessment questions or third-party assessment tests

With impressGenie, recruiters can now efficiently customize recruitment automation workflows at a large scale, generating distinct workflows for each role, rather than relying on a one-size-fits-all approach. This mass-customization capability radically transforms the recruitment process, accommodating the unique requirements of thousands of roles.

When a new role opens, recruiters can provide basic prompts about the role to impressGenie, which will then generate a custom workflow. This workflow manages role-specific candidate information collection, screening, interview scheduling, and onboarding. Recruiters have the flexibility to decide which parts to automate and which to retain a human touch, ensuring a perfect blend of efficiency and personalization. impressGenie seamlessly integrates with all major Applicant Tracking Systems (ATSs), including SAP SuccessFactors, Workday, and Oracle Recruiting Cloud.

Mitigate Risk During Employment Separation with Onwards HR

Talent acquisition remains a focal point for most organizations in this dynamic and highly competitive corporate environment. Unfortunately, the pivotal process of offboarding often takes a back seat. An efficient employment separation process plays a key role in enhancing the employee experience, protecting the company’s reputation and mitigating potential legal and financial risks associated with employee separation. One solution that effectively addresses these complexities is Onwards HR, a platform that automates key portions of the separation process to ensure accuracy, compliance and a positive overall brand experience for those leaving the organization and those charged with executing what is often an emotional and stressful process.

Even under the best circumstances, employment separation is traditionally a labor-intensive and challenging process. It involves multiple stakeholders, including human resources representatives, line managers, legal counsel and executives, who must ensure a smooth and compliant transition while managing their primary job responsibilities. This dual responsibility often leads to overstretched staff and an increased risk of errors, creating a potential minefield of financial and legal implications for the organization. Examples include lawsuits resulting from unlawful terminations, potential violations of the Worker Adjustment and Retraining Notification (or WARN) Act during mass layoffs, adverse impact on protected groups and the financial pitfalls due to clerical errors or improperly executed severance agreements. The stakes are higher than often appreciated, considering legal fees and the potential damage to the organization’s reputation. Plus, the emotionally charged nature of the circumstances surrounding these events further compounds stress, making it essential to manage with precision and sensitivity.

In light of these challenges, organizations are turning to technology to ensure a structured, automated separation process that safeguards accuracy and compliance. This is a natural extension of the ongoing movement to automation in HR technology, which is critical to achieving the best business outcomes. We assert that by 2025, three-quarters of organizations will identify use cases that specify human capital management system requirements for optimum agility. This critical business process is a perfect example of how technology brings structure and automation to a business-critical but sometimes highly risky process.

Enter Onwards HR: an innovative system that streamlines employee separation actions, minimizes financial and legal risks and saves time and costs typically incurred by a long and redundant process with the engagement of external legal counsel. Onwards HR is a comprehensive digital platform that seamlessly manages the most critical elements of the separation process. The technology ensures strict adherence to laws and regulations, minimizing the potential for costly litigation. For instance, Onwards HR has built-in compliance checks for WARN Act implications, flagging potential violations during large-scale layoffs. This preemptive risk mitigation is an invaluable asset for organizations navigating the complex legal landscape of offboarding.

SAP.iO In Uncategorized

How GrainChain Is Leveling the Playing Field

GrainChain has been nominated in HackerNoon’s annual Startup of the Year awards in McAllen, Texas, USA.

Meet GrainChain

GrainChain is working to level the playing field for producers and all other participants along the global agricultural supply chain by directly addressing current pain points such as reliability of data, traceability, the speed of payments, and access to financing and insurance.

My Role

I am Tom DeRosa, Director of Marketing for GrainChain. I have the privilege of crafting GrainChain’s story and sharing it with the world, from what we do to how we do it and the impact we are making across the global agricultural supply chain.

I’m excited about our most recent campaign: interviews with the producers, lenders, and other supply chain participants that we work with. There are real people and real world success stories behind our impressive technological innovations.

How We’re Disrupting/Improving the Agricultural Industry

We’re bringing the technological tools that large-scale producers use and making them available to small to medium-sized producers.

GrainChain is working to take an industry that is still relying on paper and labor-intensive practices and move it toward a productive, sustainable future, helping producers, buyers, storage operators, lenders, and other supply chain participants around the world.

Our software ecosystem solves problems for all participants at every stage of the supply chain, providing better visibility, efficiency, and data. We are not merely aggregating data but generating it, and the reliability of this data allows us to open up new opportunities in the marketplace.

Standing Out from The Crowd

We are unique because we are not creating solutions in search of a problem.

We’re not building blockchain and IoT-driven solutions because that technology is popular and draws attention–we are constantly seeking out the best technology and approaches available to solve real-world problems faced along the agricultural supply chain.

More importantly, we are applying these technologies the right way.

Each solution we have built solves a specific problem that producers, buyers, lenders, storage operators, and other supply chain participants are facing in markets around the world.

We believe no one is really tackling supply chain efficiency, traceability, and liquidity in the holistic way we are, connecting all participants through a single point of truth.

Our Predictions/Thoughts on the Agricultural Industry in 2023

Automation and digitization of processes at each stage of the supply chain will continue to ramp up in 2023, meaning more reliable, real-time data can be captured, stored, and made available to all stakeholders.

This data is key to lowering risk and providing producers with more and better financial options from loans to insurance.

AI is going to be transformative in this industry as it is across all industries. AI can help supply chain participants identify anomalous data and solve problems more quickly.

It can enhance predictive analytics and forecasting so that producers can make their operations more efficient and get better prices in a highly volatile marketplace.

As with many industries, there will be a shift away from proprietary hardware and heavy investments in infrastructure toward cloud computing and mobile apps that allow producers, storage operators, and logistics providers to more quickly and easily integrate technology into their operations.

We’re in an age of amazing advancements in technology, but the key is applying the right technologies in the right way to truly impact the agricultural supply chain.

5 companies leveraging startup innovation to improve their customer experience

To provide exceptional customer experiences, companies are turning to startup innovation. By partnering with startups, established organizations can tap into novel technologies, fresh perspectives, and agile methodologies to revolutionize how they engage and delight their customers.

SAP.iO simplifies the collaboration between SAP customers and cutting-edge enterprise software startups by facilitating seamless integration with SAP solutions. Our portfolio of 150+ enterprise-ready startup solutions integrated with SAP Customer Experience enables customers to drive innovation.

This roundup showcases five companies that have embraced startup solutions to elevate their customer experience.

Adverity & Ikea: How IKEA uses data to identify the best paths to success

IKEA worked with Adverity’s data analytics platform to consolidate and analyze vast amounts of marketing data from various sources. By leveraging Adverity’s solution, IKEA gained valuable insights and improved the efficiency of their marketing campaigns, ultimately leading to better decision-making and enhanced marketing performance.

Adverity works with SAP Industry Cloud, SAP Integration Suite, and SAP Marketing Cloud and is available on the SAP Store.

Jebbit & NHL: How the NHL Scores Authentic Fan Engagement

The NHL worked with Jebbit to improve its user acquisition and engagement strategies. The NHL used interactive experiences and personalized content powered by Jebbit’s platform to drive user engagement, increase fan loyalty, and ultimately grow their user base.

Jebbit works with SAP Emarsys Customer Engagement and SAP Customer Data Platform and is available on the SAP Store.

LISNR & Jaguar Land Rover: Jaguar Land Rover Drives Connectivity with LISNR

Jaguar Land Rover worked with LISNR to overcome connectivity challenges in linking passengers with their mobile devices and vehicles. By leveraging LISNR’s secure ultrasonic data transmission technology, they improved connectivity, enabled authentication, and delivered personalized in-car experiences, surpassing their implementation goals.

LISNR works with SAP Customer Data Cloud and SAP Commerce Cloud and is available on the SAP Store.

Mercaux & Holland & Barrett: Launching a Digital Transformation Project

Holland & Barrett collaborated with Mercaux to launch a new pilot digital transformation project. Using Mercaux’s digital retail solutions, Holland & Barrett aimed to enhance the in-store customer experience, improve product visibility, and drive sales through personalized recommendations and interactive features.

Mercaux works with SAP Industry Cloud and SAP Commerce and is available on the SAP Store.

Yellow.ai & Sephora: Embracing Digital Experiences Powered by Conversational AI

Sephora wanted to adopt an omnichannel approach to providing a best-in-class retail experience across both offline and online channels to their customers at any hour of the day. They worked with Yellow.ai to introduce a virtual assistant that provides personalized beauty consultations and can help customers with checking product availability, reserving products, managing in-store pickup, and facilitating product returns.

Yellow.ai works with SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager and is available on the SAP Store.

All trademarks are the property of their respective owners.

SAP.iO In Supply Chain Management

Revuze Unveils Revuze Alerts: AI-Powered Notifications to Empower Brands With Real-Time Market Intelligence

Revuze, the leading AI solution helping consumer brands make data-driven decisions from consumer reviews, is thrilled to announce its latest feature release: Revuze Alerts.

Revuze Alerts were designed to ensure direct-to-consumer companies can proactively stay on top of their category, brand, and products. The push notification suite includes: Insight Alerts, Consumer Sentiment Alerts, Star Rating Alerts, and Recently Added Alerts. These alerts will be pushed to relevant stakeholders any time there is a data refresh or when there is a change that is one standard deviation above and below the average.

“We are constantly thinking of ways to optimize our customers’ user experience. Brand professionals have little time and are constantly adapting to the marketplace. The AI algorithm is becoming proactive rather than reactive which is groundbreaking. Revuze Alerts is ushering the next phase of the product and there are more great developments on their way,” – Ido Ramati, Revuze Founder and COO.

To help open company bottlenecks further and ensure transparency, Revuze Alert reports can be sent to key decision-makers who may not be using platform users.

AI-Fueled Satellites Are First-Movers In Launch Of The Space Economy

Just as satellites revolutionized the space age in the 20^th century, artificial intelligence (AI) has ignited the newest era in space commercialization with advanced analytics that can make the world’s infrastructure grid safer and more reliable. This latest innovation comes from LiveEO, a startup that delivers AI-powered analytics from satellite imagery of linear grids. The cloud-based service is already helping electric, railway, and pipeline companies detect and act on earthbound risks fast and safely.

“Intelligent satellite-based data is an efficient and eco-friendly way to monitor the ground environment around infrastructure,” said Martina Baccolo, global partner and alliances director at LiveEO. “Using AI to analyze satellite data from the earth’s surface, our solutions help companies identify and locate potential hazards to energy and transportation lines in record time with greater efficiencies.”

Headquartered in Berlin with offices in the US, UK and Latvia, LiveEO primarily serves organizations that operate electric power lines, oil and gas pipelines, and railways. Baccolo said that customers can typically reduce electrical outages by 14% within three years, and decrease operational expenses by 30%. She shared the company’s strategy with me at the International SAP Conference for Utilities in Basel.

Delhi startup is using AI to fix challneges in the hiring process

At a time when security concerns and cyber threats are plaguing organizations, employee background verification has become more important than ever. TraqCheck, a Delhi-based startup launched in 2021, aims to make employee background verification more efficient and cost-effective. Founded by Jaibir Nihal Singh and his childhood friends Armaan Mehta and Rishabh Jain, the startup uses AI for the background verification of employees and helps organizations onboard the right people. It uses technology and automation to increase speed, enhance efficiency, reduce human error, and help companies maintain compliance to streamline the background verification process.

“Despite initial feedback from several industry experts suggesting the infeasibility of automating background checks in India, we persisted in building our product and discovered that it was indeed viable. This realisation motivated us to focus on developing the technology and advancing ahead,” Jaibir Nihal Singh, Co-founder of TraqCheck, tells YourStory.

The founders initially invested Rs 6 lakh from personal savings to bootstrap the startup. Currently, the team has about 20 employees. Automating verification solution TraqCheck is an ‘Application Programming Interface (API)-first product that is customizable and can be integrated with any Human Resource System (HRMS) with just a few lines of code.

Singh explains that after getting information about the candidate, it runs a background verification with the data gathered. It then produces results that can be viewed on the dashboard or the client’s HRMS system. The product authenticates and aggregates an individual’s historical information, including their criminal record, education history, previous employment, identity, address, and psychometric results, with meticulous accuracy and a fast turnaround time. It also includes a myriad of bots and algorithms such as the Identity Matching Algorithm, the Employment Verification Bot, and the Forgery Detection Algorithm, amalgamated with an end-to-end automated system, providing organizations with complete background check solutions.

“Our streamlined approach is designed to minimize any additional workload for HR teams, providing them with a convenient and seamless experience, while their advanced system handles the entire background verification process expeditiously,” Singh asserts.

The startup has partnered with OpenAI to build various features such as categorizing criminal records, computer vision for current address verification, and more.