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In Article, CRM & Customer Experience

Startup trends 2024: Innovations in e-commerce CX

Enterprise e-commerce solutions have to be holistic, comprehensive, relevant, and up-to-date with customer needs and market trends. In order to deliver an end-to-end suite of applications and services, large e-commerce vendors have to maintain a clear strategic partner approach.

At SAP, innovation is a core element of our partner strategy. In order to offer customers a relevant ecosystem of partners, we always scout for solutions that are both innovative and enterprise-ready to complement our offerings. To deliver on that commitment, in 2017 SAP established SAP.iO, with an ongoing mission to build the company’s next generation of partners.

Here are five startup trends for 2024 in the e-commerce space, represented by startups that graduated the SAP.iO program and are now certified SAP partners.

  1. Personalization – Jebbit
  2. Customer advocacy – Mention Me
  3. Immersive experiences – Obsess
  4. B2B commerce – Zoovu
  5. Video commerce – Smartzer

Startup partnerships lead the way in e-commerce innovation

E-commerce has come a long way, but we can expect even more innovation ahead as startups set their sites on ways to improve it as consumer needs and habits change.

New technologies, with AI likely playing a big role, will help brands deliver seamless, personalized, and interactive e-commerce experiences that drive loyalty and sales.

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In CRM & Customer Experience

L.A. Fashion Week Preview: Sergio Hudson, Luis de Javier, No Sesso, Demobaza to Show

L.A. Fashion Week will officially kick off this Wednesday, with an opening show by Imitation of Christ. The week-long event presented by N4XT Experiences will feature a mix of screenings, fireside chats, panel discussions and shows by designers such as Sergio Hudson (known for dressing everyone from Michelle Obama to Jennifer Lopez and Beyoncé), Demobaza (worn by Blackpink in their Pink Venom video), Theophilio, Luis de Javier and Kwame Adusei.

The program variety, with the majority of this year’s activations held at Nya Studios in Hollywood, will give attendees an opportunity to network and learn about new techniques and technologies to grow their brands.

“Advisry, TOMBOGO, Kim Shui, BruceGlen and No Sesso will all be a part of that experience which is powered by the technology which [software company] SAP has developed,” says Pardo. “We’ve also partnered with SAP.iO, which is their very cool incubation arm and with Obsess, we are creating a virtual retail experience curated by Black Fashion Fair with House of Aama, Khiry and Homage Year. We have our partnership with BigThinx, also part of SAP.iO, which is creating a virtual runway experience with VFILES as well.

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In New York, CRM & Customer Experience

Obsess unveils Carbon Emissions Calculator for brands evaluating construction of new physical stores

Obsess has launched a Carbon Emissions Calculator for brands to analyse the energy output for bricks and mortar retail stores in comparison to their virtual counterparts.

The company has created 200+ virtual stores for brands including Ralph Lauren, Coach, NBCUniversal, American Girl, and Charlotte Tilbury.

Retailers can input into the tool flexible values for physical store estimates, including store square footage, daily foot traffic, and number of employees.

Based on these inputs, Obsess calculates the average output for store construction (including material production and transportation, and construction activities) and the average output for store operations (including employee labor, commute and store electricity).

Carbon emissions calculations are based on initial construction and one year of operations for both brick sand mortar and virtual stores. Outbound product shipments are not included in the calculation. Corporate employee and office operations have also been excluded.

Check out the calculator here.

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In Uncategorized, Foundries, Featured, Business Technology Platform, Inspiring Innovators

Inspiring Innovators: Neha Singh Founder and CEO of Obsess, On Listening to Your Gut

At SAP.iO, we work with innovative people and new technologies that positively impact our world every day, and we think it’s time to share their stories with you! In our series, “Inspiring Innovators,” we get to hear how leaders of cutting-edge startup technologies overcame, thrived, and pursued their goals. SAP.iO’s Alexa Gorman sat down to discuss the road to success and lessons learned with some of our most inspiring startup founders.

Meet Neha Singh

Her unique path to entrepreneurship included combining her experiences with her ability to listen to her instincts and trust herself to know what to do. Neha Singh combined her love of fashion with her knowledge of technology to create something entirely new for the market, finding her right fit as the Founder and CEO of Obsess.

Neha studied computer science during undergrad and then attended MIT for her masters. Her appreciation for computer science gave her a way to build the things she imagined, prizing the logical aspect of how inputting a set of instructions can result in predictable outcomes. Her accomplishments are many; for Google, she was on the team that created the first dashboard for Google Ad Words. She then spent time on Google News which she described as an amazing learning experience. At this point, she realized she liked the product side, specifically figuring out how to build something and defining it based on how users interact with it.

Neha took fashion design classes discovering she would excel on the technology side of fashion. When she joined an eCommerce marketplace startup, she realized that all eCommerce sites look the same and have a grid-of-thumbnails database interface. This was because that’s the template the eCommerce platforms provide brands and retailers to showcase their products.

After that experience, Neha was the Head of Product at Vogue and worked on projects for launching the Vogue digital properties, including Vogue.com and Vogue Runway. She saw how much luxury brands were struggling with their online eCommerce experience and especially their mobile experience.

As more brands move online and look to differentiate their experience to engage consumers, Neha knew things had to change. To spearhead this effort, Neha launched Obsess in 2017, creating the next-generation eCommerce interface for today’s consumers. Obsess is a Metaverse Shopping Platform that enables brands and retailers to create highly interactive, visual, and branded Virtual Stores on their websites and metaverse platforms. The Obsess platform creates HD-quality, beautiful, photorealistic 3D 360 experiences that increase awareness, engagement, and conversion. Her team combines expertise in platform engineering, consumer web, mobile tech, fashion, e-commerce, gaming, and 3D. Obsess customers include Coach, Ralph Lauren, Charlotte Tilbury, Mattel, General Mills, and NBC Universal among others.

“When your entire brand gets reduced to four to six thumbnails on a mobile screen, you cannot translate the brand experience you are creating in retail stores, fashion shows, and events, into a digital shopping format. That’s when I understood the need in the market for a better digital shopping experience.”

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