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Zespri Automates Global Kiwi Fruit Quality Control with Clarifruit

A new case study was published by Clarifruit, together with SAP customer Zespri.

 

Zespri shared: “Integrating Clarifruit into our SAP system was a breeze.”

Who is Zespri?

Zespri is the world’s largest kiwi fruit marketer, based in New Zealand. They sell high-quality produce in over 50 countries, and they pride themselves on maintaining impeccable quality across their supply chain. Before partnering with Clarifruit, Zespri faced a number of challenges associated with unstandardized quality control practices, and a lack of objective data on which to base sound business decisions.

From Many Standards to One: The Urgent Need for Uniform Quality Control

Before launching their partnership with Clarifruit, Zespri took a decentralized approach to quality control. This was inevitable, given the global reach of their business. But it meant that different locations had different standards, without a single, uniform set to regulate all of them. As a result, inspectors conducted quality checks in different ways, bringing a great deal of subjectivity into the supply chain.

They approached Clarifruit with a set of specific aims:

  • Standardize QC Processes: Unify inspection methods across the entire supply chain, from growers to market destinations.
  • Optimize Data Accuracy: Establish a system for objective, consistent data collection to make better business decisions – and faster.
  • Reduce Waste: Minimize produce waste throughout the supply chain

Zespri Finds Answers at Clarifruit

Once they discovered Clarifruit, Zespri quickly recognized the value that the quality control platform provided their business.  Clarifruit’s platform combines an inspector mobile app and a real-time analytics dashboard, solving both of Zespri’s most pressing needs in a single, easy-to-use solution that could be rolled out across all locations instantly, and in real-time.

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How Tech Makes Shopping Quick and Easy for Bosch Customers

Benefits of e-commerce include reaching new customers and better personalizing service. But what if your customers need – and have spent decades relying on – the in-store expertise of your associates? To find a very specific product? For use with another very specific product? To accomplish a very specific task?

“More and more of our users are coming online…[and] they still want to have the similar guidance and the systems they had in-store,” Ganna Lobachevska, the touchpoint owner of Product Finder and Product Guidance at Bosch Power Tools Accessories, told SAP at NRF 2023 for a new video. “Our overall goal is to make it easier for our users to find the right accessory for their job.”

Of course, making something easy to do on the front end is seldom easy to build on the back end. And that was Bosch’s challenge when helping online shoppers narrow their search for the perfect jigsaw blade, drill bit, or abrasive wheel from a truly massive accessory portfolio.

“Any company with a wide range of products has to think how they can simplify the user journey…and how they can make it easier for the customers to find the right product,” Lobachevska said. “With the Bosch Accessory Advisor, we provide a solution that makes it easier and faster.”

Building that easier, faster solution meant finding a high-tech way to satisfy a peculiar demand by online shoppers.

When Brick-and-Mortar Set the Bar (Almost) Too High

Selecting a specific power tool accessory for a specific job – and ensuring it’s compatible with your specific power tool – are big reasons that people historically shopped at brick-and-mortar stores, according to Lobachevska. It makes sense, right? You can consult with a knowledgeable human sales associate.

But Bosch’s e-commerce customers expect the same in-store-style expertise via a quick and painless online exchange, according to Lobachevska. And she doesn’t seem worried.

“The Accessory Advisor guides the user through a series of very simple questions,” Lobachevska said. “In the end, they have three perfect recommendations for the work they want to do.”

It’s pretty much an online conversation that yields the right product, according to Lobachevska. And Bosch found the right tech – and partners – to make these virtual dialogues happen.

Tech to the Rescue

“We realized that there is a need for a better user guidance,” Lobachevska said of Bosch’s decision to go with Zoovu, a Boston-based digital commerce search platform and partner solution in SAP’s industry cloud. “It offered us the best.”

Zoovu’s Semantic Studio translates technical jargon into e-commerce-friendly prose, which saves time for both Bosch data managers and shoppers. A few artificial intelligence (AI)-assisted questions later, and these accessory hunters have enjoyed a smooth, seamless customer experience.

“This means that our customers spend less time searching for a product,” Lobachevska said. “And when they purchase the product, it’s the right one and they are more satisfied.”

This increases efficiency, according to Lobachevska. It also cuts down on returns and poor online reviews.

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5 companies leveraging startup innovation to improve their customer experience

To provide exceptional customer experiences, companies are turning to startup innovation. By partnering with startups, established organizations can tap into novel technologies, fresh perspectives, and agile methodologies to revolutionize how they engage and delight their customers.

SAP.iO simplifies the collaboration between SAP customers and cutting-edge enterprise software startups by facilitating seamless integration with SAP solutions. Our portfolio of 150+ enterprise-ready startup solutions integrated with SAP Customer Experience enables customers to drive innovation.

This roundup showcases five companies that have embraced startup solutions to elevate their customer experience.

 

Adverity & Ikea: How IKEA uses data to identify the best paths to success 

IKEA worked with Adverity’s data analytics platform to consolidate and analyze vast amounts of marketing data from various sources. By leveraging Adverity’s solution, IKEA gained valuable insights and improved the efficiency of their marketing campaigns, ultimately leading to better decision-making and enhanced marketing performance. 

Adverity works with SAP Industry Cloud, SAP Integration Suite, and SAP Marketing Cloud and is available on the SAP Store. 


Jebbit & NHL: How the NHL Scores Authentic Fan Engagement 

The NHL worked with Jebbit to improve its user acquisition and engagement strategies. The NHL used interactive experiences and personalized content powered by Jebbit’s platform to drive user engagement, increase fan loyalty, and ultimately grow their user base. 

Jebbit works with SAP Emarsys Customer Engagement and SAP Customer Data Platform and is available on the SAP Store 


LISNR & Jaguar Land Rover: Jaguar Land Rover Drives Connectivity with LISNR  

Jaguar Land Rover worked with LISNR to overcome connectivity challenges in linking passengers with their mobile devices and vehicles. By leveraging LISNR’s secure ultrasonic data transmission technology, they improved connectivity, enabled authentication, and delivered personalized in-car experiences, surpassing their implementation goals. 

LISNR works with SAP Customer Data Cloud and SAP Commerce Cloud and is available on the SAP Store.


Mercaux & Holland & Barrett: Launching a Digital Transformation Project  

Holland & Barrett collaborated with Mercaux to launch a new pilot digital transformation project. Using Mercaux’s digital retail solutions, Holland & Barrett aimed to enhance the in-store customer experience, improve product visibility, and drive sales through personalized recommendations and interactive features.  

Mercaux works with SAP Industry Cloud and SAP Commerce and is available on the SAP Store  


Yellow.ai & Sephora: Embracing Digital Experiences Powered by Conversational AI

Sephora wanted to adopt an omnichannel approach to providing a best-in-class retail experience across both offline and online channels to their customers at any hour of the day. They worked with Yellow.ai to introduce a virtual assistant that provides personalized beauty consultations and can help customers with checking product availability, reserving products, managing in-store pickup, and facilitating product returns.

Yellow.ai works with SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager and is available on the SAP Store.

 

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5 companies leveraging startup innovation to improve their supply chains

In today’s fast-paced business environment, businesses are turning to startups for innovative solutions to enhance their supply chain operations. By leveraging startups’ agility and creativity, companies can overcome supply chain challenges and gain a competitive edge. 

SAP.iO makes it easy for SAP customers to work with the most innovative and relevant enterprise software startups by helping startups integrate with SAP solutions. Our portfolio has 100+ enterprise-ready startup solutions that are helping customers solve their most important supply chain management challenges.   

In this roundup, we will explore five companies successfully harnessing startup innovation to improve their supply chains. 

 

Shippeo & Fressnapf Group: Improving promotion planning to better serve customers with multimodal visibility 

Fressnapf Group worked with Shippeo’s real-time transportation visibility platform to boost its supply chain visibility, reduce transportation costs, and improve customer service. The collaboration resulted in a more efficient and streamlined supply chain management process for Fressnapf Group. 

Shippeo works with SAP Industry Cloud & SAP Logistics Business Network and is available on the SAP Store. 

 

Inspectorio & Yunus: How Textile Manufacturer Yunus Solved Supply Chain Challenges with Inspectorio  

Textile manufacturer Yunus successfully addressed supply chain challenges by leveraging Inspectorio. Yunus utilized Inspectorio’s inspection and quality management platform to streamline their supply chain operations, enhance communication and collaboration among stakeholders, and improve overall product quality, increasing efficiency and customer satisfaction. 

Inspectorio works with SAP S/4HANA and is available on the SAP Store 

 

NET2GRID & E.ON: Increased customer engagement through disaggregation 

E.ON, a leading energy company, utilized NET2GRID’s smart control app to provide personalized energy management services to its customers. The app’s data-driven insights and recommendations helped E.ON’s customers better understand and control their energy usage, increasing customer satisfaction and energy efficiency. 

NET2GRID works with SAP Industry Cloud, SAP Extension Suite & SAP Integration Suite and is available on the SAP Store. 

 

Shyftplan & Siemens: Higher employee satisfaction and productivity thanks to automated shift planning  

Siemens Energy worked with Shyftplan’s workforce management software to optimize employee scheduling, shift planning, and time tracking. The partnership lowered administration time and costs and improved workforce planning and employee satisfaction.  

Shyftplan works with SAP SuccessFactors Workforce Analytics & SAP Industry Cloud and is available on the SAP Store 

 

Geek+ & Decathlon: Europe E-commerce giant sees massive logistics upgrade  

Decathlon’s European e-commerce operations worked with Geek+ automated robots and AI-powered solutions to streamline their warehouse operations, optimize inventory management, and achieve a 300% increase in productivity. This collaboration improved order processing times, reduced operating costs, and enhanced customer satisfaction for Decathlon’s European e-commerce business. 

Geek+ works with SAP Extended Warehouse Management, SAP Extension Suite, SAP Integration Suite & SAP S/4HANA and is available on the SAP Store. 

 

All trademarks are the property of their respective owners.