Linc’s CX Automation platform has been added to the SAP Store, providing retailers and companies using SAP solutions with end-to-end solutions for resolving 85 percent of all customer service inquiries without the need to escalate to a human agent.
Linc’s patented no-dialogue tree technology allows customers to engage in two-way conversations across all communication channels throughout the entire customer journey with seamless hand-off to people in the contact center, at a store, or in an advocate network. Linc is fully integrated with SAP Commerce Cloud to provide a first-line responder to customers.
The key benefits of utilizing the Linc solution for SAP companies include the following:
- Support for a wide range of service intents and questions;
- Real-time assistance to customers’; critical buying questions on topics ranging from product information to promo use;
- Extensive integration with leading e-commerce platforms, shipping carriers, and customer support platforms.