Hidden in the furor about disrupted supply chains is how the experience of the drivers delivering all those goods directly impacts the customer experience. That’s where Wise Systems comes in, offering an artificial intelligence (AI)-based delivery management platform that originated at the Media Lab at MIT, when three of the company’s co-founders responded to a professor’s challenge to find the best way to change one billion lives with data.
“The free flow of goods is the lifeblood of communities,” said Allison Parker, vice president of Marketing at Wise Systems. “We decided to apply machine learning to real-time data that captures what’s happening on the ground so organizations can better plan and continuously improve every last-mile route and delivery. Drivers have an intuitive, easier experience managing their schedule directly from their mobile devices, while fleet managers have up-to-the-minute plan tracking for resource allocation and utilization.”