Hidden in the furor about disrupted supply chains is how the experience of the drivers delivering all those goods directly impacts the customer experience. That’s where Wise Systems comes in, offering an AI-based delivery management platform that originated at the Media Lab at MIT, when three of the company’s co-founders responded to a professor’s challenge to find the best way to change one billion lives with data.
“The free flow of goods is the lifeblood of communities,” said Allison Parker, vice president of marketing at Wise Systems. “We decided to apply machine learning to real-time data that captures what’s happening on the ground so organizations can better plan and continuously improve every last mile route and delivery. Drivers have an intuitive, easier experience managing their schedule directly from their mobile devices, while fleet managers have up-to-the-minute plan tracking for resource allocation and utilization.”
Data intelligence drives seamless delivery experience
Fast forward to a post-pandemic world facing an 80,000 driver shortage in the US alone, and Wise Systems is leaving legacy “dispatch and routing” systems in the dust. Clients in the food and beverage industry, as well as courier companies, rely on Wise Systems to synthesize orders by product volume, location, and timeframes into delivery stops for truck fleets and other vehicles. Fleet managers, dispatchers, and drivers can make tweaks, factoring in their knowledge, including customer preferences. The system monitors traffic and weather conditions in real time, alerting dispatchers to potential risks that could jeopardize scheduled deliveries.
“Automating the routing process for the perfect, seamless experience requires intelligence up front, along with ongoing monitoring as each day unfolds,” said Parker. “Drivers appreciate having full visibility into all the data about every delivery stop, including the number of products they’re expected to deliver. All they need to do is swipe in and out when they arrive and leave. The system can also record proof of delivery. They can also leave notes for themselves or future drivers on our secure app, such as a passcode for a loading dock.”