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Which home appliances consume the most energy? What renewable energy sources would save households serious money? When are the best times for people to cost-efficiently charge their new EVs? These are some of the burning questions that NET2GRID answers for energy-conscious utility providers and consumers.

“Customers want affordable and easy-to-use options to better understand their energy consumption and manage resources in the most beneficial ways,” said Berend Olde Rikkert, commercial director at NET2GRID. “We provide accurate residential energy insights and predictions from energy data, helping utility providers find new revenue streams and guide customers on their journey to renewable energy.”

I talked with Olde Rikkert at the International SAP Conference for Energy and Utilities in Basel about how NET2GRID’s cloud-based data platform provides energy retailers and their customers with sustainable energy strategies in a volatile market. He told me that one energy provider in Germany tripled self-service, reducing service calls by 60% and churn by 40% within customers that adopted services. He said that consumers can save up to 30% in energy costs by following energy-saving recommendations.

Based in The Netherlands, NET2GRID analyzes smart meter readings from residential households, either collecting data directly from the meter or provided by the energy company. The company’s AI-based algorithms calculate energy consumption patterns of household appliances. Energy retailers can turn these insights into services, providing personalized offers to consumers for cost-savings.

“If people are producing solar power or home charging their EV, we can detect from only meter readings how much energy each device used and when the consumer used it,” said Olde Rikkert. “Knowing that a customer began charging their EV at home for the first time, the energy retailer can offer a special tariff. Similarly, they can alert the consumer if data shows the household is spending more on home heating to comparable households. The retailer can offer sustainable energy suggestions, such as installing additional insulation or a heat pump.”

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