Yellow.ai, a global leader in Conversational AI announced that its generative AI-powered ChatBots and VoiceBots solution for customer and employee experience automation are now available on SAP Store, the digital marketplace for SAP and partner offerings. Both solutions are built on SAP Business Technology Platform using SAP Integration Suite. While the customer experience (CX) solution integrates with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager, the employee experience (EX) solution integrates with SAP SuccessFactors Employee Central.
“Leveraging multi-LLM architecture, our generative AI-powered Dynamic Automation Platform is helping enterprises redefine how they connect with both customers and employees, giving them a competitive advantage and valuable ROI at scale,” said Raghu Ravinutala, CEO & Co-founder, Yellow.ai.
