Yellow.ai, a leading enterprise-grade Conversational AI platform, today announced it has been recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. Recognized as a Niche Player in 2022, Yellow.ai’s recognition as a Challenger in this year’s report is based on the evaluation of its Completeness of Vision and Ability to Execute.
Yellow.ai’s Dynamic AI agents handle over 2 billion interactions every quarter, automating customer and employee experiences across 35+ channels and 135+ languages on voice and chat. Yellow.ai’s Dynamic Automation Platform (DAP), powered by generative AI, enables businesses to reduce expenses by 60% and is complemented by a suite of solutions, including the recently launched Dynamic Conversation Designer, Yellow.ai Marketplace, Customer Data Platform (CDP) Engage, and Omnichannel Agent Assist Platform.
“We’re humbled to have been recognized as a Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. We believe this recognition is a testament to the strength of our platform capabilities. We think our improvement from a Niche Player to a Challenger underlines our dedication to delivering cutting-edge solutions to our customers. Over the past year, we launched several cutting-edge products, including our proprietary DynamicNLP™, significantly improving time-to-market and ease of use for our customers while reducing their operational costs,” said Raghu Ravinutala, CEO and Co-founder, Yellow.ai.