Sompo Japan (Tokyo), the second-largest non-life insurance company in Japan, has selected EasySend (Tel Aviv) to introduce the vendor’s no-code digital customer journey platform into Sompo’s marine insurance accident notification system.

To meet customers’ evolving needs and expectations, Sompo Japan reports that it has devoted three digital labs, in Tokyo, Tel Aviv, and Silicon Valley. Sompo Digital Labs focus on promoting digital transformation, exploring innovative, emerging start-ups, and conducting joint proof-of-concept projects with SOMPO Holding’s different business units. According to a joint statement from Sompo and EasySend, Sompo Digital Labs played a key role in introducing EasySend’s no-code development platform to Sompo Japan, resulting in a commercial agreement between the two companies aiming to improve Sompo Japan’s customer experience (CX) and work efficiency.

EasySend provides a cloud-based, no-code development platform to insurance and other financial service companies in Europe, the United States, and Israel. The company says it transforms paperwork into digital journeys in a very short period of time. EasySend says its platform does not require any programming expertise and allows non-developers to create digital journeys quickly and easily with an intuitive drag-and-drop interface and pre-made templates. The firm asserts that its platform greatly improves CX and reduces time-to-market as well as operational costs. By continuously developing digital journeys to improve customer experience and operational efficiency, EasySend says it enables businesses to flexibly respond to the ever-changing business environment and customer needs.

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