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E3zine has selected the most exciting companies to showcase in our SAP Startup Spotlight Series. In this article, we will take a look at parcelLab, an ecommerce post-purchase experience and returns management platform available on the SAP store.

Anthony Young is a partner and alliances professional with fifteen years experience in the enterprise commerce space. He specializes in developing thriving strategic partnerships that drive mutual success. Anthony has direct experience with SAP having been a member of the Hybris team at the time of their acquisition. He not only helped build out the SAP CX partner ecosystem but spent several years expanding it. In addition to his direct experience with SAP he has also run partnerships at several mid-sized SIs who were focused on the SAP ecosystem.

What is parcelLab and what do you offer?

ParcelLab is a global enterprise post-purchase software provider, we enable brands to increase top-line revenue, decrease operational costs and optimize customer experiences. Our award-winning post-purchase platform powers leading brands like IKEA, Chico’s, H&M, and Yeti to transform mundane operational touchpoints into differentiated and personalized experiences, creating moments of joy for their customers.

Where is parcelLab available?

ParcelLab actively manages the post-purchase experiences across 175 countries and tracks shipping data from more than 350 carriers worldwide. More than 700 brands worldwide across the fashion and apparel, cosmetics, furniture and home goods, electronics, luxury goods, D2C, pharmacy and medical and B2B eCommerce trust parcelLab to deliver superior post-purchase experiences to their customers.

As a digital-first company, parcelLab provides flexible working options to 150+ employees across the globe in over a dozen countries. I am currently based in Montreal, Canada. We have offices in Boston, Munich, London, and Paris.

How does your solution work?

ParcelLab enables brands to deliver unique and personalized customer experiences. Our solution allows brands to have complete control over the post-purchase experience and to leverage existing communications channels to drive further engagement, build stronger communities and do more with data.

The customer journey does not end at checkout. Our solution stays in touch with customers through the entire sales journey, with branded communications that maximize every customer touch point. Whether brands want to provide proactive notifications when there are delivery delays or make it easier for consumers to check order statuses, parcelLab delivers personalized experiences at every touch point.

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