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Milkman S.P.A. today announced that its Milkman Last Mile Platform is available on SAP® Store, the online marketplace for SAP and partner offerings. Integrating with SAP Transportation Management and SAP Commerce Cloud, the Milkman Last Mile Platform provides users with real-time updates on the status of delivery and rescheduling options. The user experience is enhanced with better delivery predictability.

“I am both proud and flattered of our platform being on SAP Store,” said Antonio Perini, Milkman S.P.A. CEO. “I am delighted and grateful for the opportunity to work with such a team of experts at SAP. We are at the very intersection of a sustainable consumer experience and the digital supply chain, taming the complexity of today’s fulfillment networks for omnichannel is the most exciting challenge ever.”

Milkman Last Mile Platform connects recipients’ and businesses’ needs, allowing logistics and retailer organizations to:

  • Enable greener deliveries, reducing mileage and CO2 emission thanks to cutting-edge route optimization algorithms, combined with efficient delivery processes for successful first delivery attempts.
  • Exceed recipients’ expectations, with an interactive last mile strategy that modulates the service level and addresses the most demanding requests with very precise appointments at a low cost.
  • Reduce WISMO (Where Is My Order) calls by enabling interactive communication flows with recipients, providing full visibility over the order delivery process. The recipient is always in control and can intervene to check, verify, and eventually apply changes.
  • Automate operations by implementing standardized processes for exception management, allowing manual adjustments.

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