SAP Customer Experience has closely collaborated with start-ups over the past year, which showed an enormous acceleration in innovation and gave selected SAP CX teams the agility and speed to increase the output of new product pilots significantly. One example is digital search. SAP Customer Experience Labs developed a prototype, called FashionLabs, which allows consumers to take a picture of an item of clothing and then, through visual analysis, shows them similar garments. The IP (intellectual property) for the visual search component in this prototype doesn’t come from SAP, but from a startup (Syte.ai).

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