Providing a top-notch customer experience is critical for competing in today’s market. By better understanding their customers, companies can provide personalized experiences that exceed expectations.
To date, over 150+ startup solutions in SAP’s partner ecosystem have built integrations to help SAP customers expand the capabilities of solutions in their SAP landscape including SAP Customer Data Platform, SAP Commerce Cloud and more.
Here are 5 impressive stories highlighting companies that are working with startups to provide world-class customer experiences.
Deli Home & Expivi: Improving customer experience while delivering bespoke products at scale
Deli Home, an international supplier for DIY products, needed a solution to help their customers configure their timber orders online that could be easily integrated with their retail website and ERP system powering their business. Expivi’s 3D Product Configuration solution was the perfect solution to enable customers to order custom-made wood panels directly from their website.
Expivi works with 3 SAP solutions and is available on the SAP Store.
Target & SundaySky: Providing interactive video-powered experiences to its new RedCard members
Target worked with SundaySky to provide interactive and customized video-powered experiences to its new RedCard members at many touchpoints along the customer journey to drive relevancy and deepen their customer engagement.
SundaySky works with SAP Commerce Cloud and SAP Upscale Commerce and is available on the SAP Store.
Signet Jewelers & Creatable: Bringing in-store associates into the online store
Signet Jewelers is working with Creatable to empower their sales teams to sell online through personalized virtual storefronts to drive new revenue, traffic and extended consumer engagement – all integrated with their online stores powered by SAP Commerce Cloud.
Creatable works with Industry Cloud, SAP Commerce and is available on the SAP Store.
Jenny Craig & Jebbit: Using data to provide a better experience for customers
Jenny Craig is a nutrition and weight loss company that partnered up with Jebbit to create a solution to generate engagement with their customers and allow them to understand potential customers’ intents, motivations, and desires by delivering engaging experiences.
Jebbit works with SAP Emarsys Customer Engagement and SAP Customer Data Platform and is available on the SAP Store.
Bose & ParcelLab: Delivering an outstanding end-to-end journey that delights customers
Bose needed a flexible solution to meet customer demands and deliver a consistent customer experience across multiple touchpoints. They teamed up with parcelLab to design a series of fully customizable post-sales emails that provide customers with access to the latest updates on their order. By embedding the order tracking information solution directly in Bose’s website, they were able to significantly improve their search engine optimization and contribute to repeat sales.
parcelLab works with SAP Commerce Cloud and SAP Upscale Commerce and is available on the SAP Store.
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