Innovative Solutions from SAP.iO Startups Help Business Succeed Amid COVID-19: Employee Health & Wellness

We are living in an unprecedented time. Amidst worries of family, health, and finances, employees are more uncertain than ever. Many worry about how this shift in work environment will impact their jobs. Yet we know, without people we cannot run, cannot thrive as a community or business. The positive that we see in dark times like these are the innovations that come from them. Companies that look at the world and say, how can I help? How can I make this better? In this episode of Innovative Solutions from SAP.iO Startups Help Businesses Succeed Amid COVID-19 we take a closer look at employee health and wellness featuring Jan Bruce, CEO of meQuilibrium, and CEO Toby Hervey of Bravely.

We can’t do it with out them. Employees keep the whole thing running. Right now, employees everywhere are more likely to be stressed as a result of the COVID-19 virus. Organizations looking to successfully navigate this time of uncertainty need a workforce made up of resilient and agile people. Jan Bruce, of meQuilibrium has started a company that provide tools to help employees build resiliency so that as we move forward we can better manage the pressures resulting from this global pandemic.

meQuilibrium is the wellbeing and performance platform that harnesses behavioral psychology, neuroscience, and AI to empower a workforce facing uncertain times. Their method utilizes a unique process to facilitate self-awareness and cognitive improvements. The approach also applies to teams and managers of teams and helps employees develop and then maintain a practice effective skillsets to drive performance and success. Making sure companies are coping and adapting during COVID-19, meQuilibrium is offering a free resource center with actionable tools to help at www.mequilibrium.com/coronavirus/

CEO Toby Hervey of Bravely talks about how the idea of Bravely came from an experience he had helping a friend through a difficult situation at work, where he joked that there was a need for HR Urgent care. We go to people in our personal lives to talk through issues at work because it might be difficult at times to do that in a work environment. This sparked the idea…what if you could have a conversation with a coach outside your workplace, talk in real time when you have something going on, and figure out a plan and a path forward?

Bravely is a technology in support of workplace health, connecting employees with professional coaches for confidential conversations in the moments they need it most, and helping HR leaders improve productivity and retention in turn. Using the platform, employees can book a session to address whatever they’re facing, from coworker conflict and performance-related stress to unfair treatment. Based on their background and the issue they’re facing; they’re matched with the coach best suited to provide them with actionable guidance and a game plan for going forward.

Bravely has seen a 150% increase in weekly session growth over the last seven weeks almost all about stress and working through COVID. In order to provide additional support, they are offering a free webinar about how to work best in this difficult time, providing actionable ways employees can thrive at work in the coming weeks while working remotely during a period of high stress. Bravely also offers a free professional coaching session to each employee who attends a webinar. Find out more at workbravely.com/blog/solutions/covid19-support/

We proudly support these startups so focused on employee wellbeing using technology to connect people to people. Be sure to check out how over 60 of our SAP.iO startups have stepped up to show their support during this time by creating COVID-19 specific offers to help make the world a better place.

Innovative Solutions from SAP.iO Startups Help Business Succeed Amid COVID-19: Customer Intimacy

As almost every aspect of life has shifted due to our global pandemic, businesses are taking a hard look at how this effects their business. At the end of the day companies need customers to grow their business and this is where we are focusing today, the customer. In this edition of Innovative Solutions from SAP.iO Startups Help Business Succeed Amid COVID-19, we look at how three amazing startups are enabling their customers through focus on awareness and customer intimacy, Ryan Leslie, Founder of SuperPhone on managing effectively the sales journey, and the fulfillment experience.

Nadia Masri, CEO and Founder of Perksy, is a born entrepreneur starting her first company at 17. Always interested in people, she studied marketing and enjoyed market research but thought the tools at the time where outdated. Asking the question, how do we make research relevant for the mobile generation, lead her to the idea for Perksy. Perksy’s consumer insights platform powers real-time research with everyday people through its immersive mobile app that rewards them for their responses. Brands today don’t have a month to sit around and wait for research results, because what their audience wants today may not be what they want tomorrow. Perksy enables any brand anywhere to get instant feedback from any audience at scale, be it in-store, by state or even a one-block radius.

Simply put, they help customers get close to their customers, a goal important to brands as they try to understand how needs have shifted due to COVID-19. Helping companies ask the right questions by understanding what you need to ask, is the art of customer intimacy. During this time, Perksy has seen engagement rate of upwards of 80% when compared to industry standards 2-5%, because of the experience that they designed. Catering to the consumer first is what makes the app successful.

Another important factor when engaging with the customer is evaluating the sales engagement process. Ryan Leslie, Founder of SuperPhone, was Looking for a better way to stay connected to people and in doing so created a tool with the most powerful inbox for any volume of text. SuperPhone is the first full-featured, automated, scalable inbox and CRM for managing any volume of text, giving brands a beautiful platform to drive commerce and manage relationships via SMS. SuperPhone gives brands and SMBs a beautiful platform to drive commerce and manage relationships on text. Exchange messages with any number of subscribers/customers at scale, use personalized data & insights to deliver messages that drive conversions, and achieve ROI that beats email by 10x, no coding required.

Recently one of the largest electronic stores in NYC had to close because of COVID-19 restrictions as they were considered a non-essential business. Looking for options that didn’t lay off their entire sales force, they gave the team the option to use SuperPhone. Selling from the comfort of their homes saw conversations between sales and customers increase 6,000% over the last 30 days. Keeping jobs alive working through the SuperPhone platform, they had the greatest month in their history to date. And even better yet, they saw an amazing 70% conversation to sales. Leslie says the best way to move forward is with authenticity, honesty, and transparency. Building a relationship where the customers do not feel as they are being sold to but have a partner that will help them with what they need, driving real value in relationships during the whole sales engagement process.

In the digital marketplace, the customers experience does not end when you receive payment. With the requirements to stay home during these past few months more and more customers are ordering online, making it increasingly vital to provide the best experience to online customers. And it is key to ensure the best service all the way through the fulfillment process

You can sell the best products in the world, but if it is not delivered correctly the customer experience is not fully realized. Tobias Buxhoidt Founder and CEO of parcelLab understands the benefits of focusing on the operations experience. parcelLab is a cloud solution for personalized post-checkout communication. parcelLab enables retailers and shippers to regain control over their customer experience post-checkout. Rather than handing over the customer engagement to DHL, FedEx, etc., parcelLab retains those touchpoints thereby closing the post-checkout gap in the customer journey and shopping experience. Retailers use parcelLab’s communication automation to provide a consistent brand experience, offer proactive customer care and maximize cross-selling.

Working with more than 450 brands, parcelLab’s customers have seen a significant reduction in customer inquiries. This solution is helping businesses build brand experience and offers a way to extend and continuing the relationship with the customer. In times of these uncertainties, it is more important than ever to over-communicate pro-actively with end customers to reduce customer inquiries and strengthen the revenue contribution of the post-sales channel. Therefore, parcelLab is offering free PoCs for a period of three months.

What we heard from these startups is that if you want the best for your customers, you listen to, focus on, and build trusting relationships. We proudly support these startups using their experiences and innovative technology to improve the customer experience. Be sure to check out how over 60 of our SAP.iO startups have stepped up to show their support during this time by creating COVID-19 specific offers to help make the world a better place.

Innovation in a time of uncertainty: How SAP.iO startups support relief efforts for COVID-19

As a global leader, SAP’s vision is to help the world run better, and to make a difference by improving lives, even in times of uncertainty. While 2020 has brought a whole new set of challenges, SAP looks to do as promised, bring people together to create solutions and innovations for the betterment of the greater good and create real solutions to the global issues we are confronted by today. With that in mind SAP has launched SAP Purpose Network Live, a virtual platform that brings together the global SAP purpose network to unlock the power of co-innovation at scale so we can empower one another in the face of the disruption and uncertainty caused by COVID-19. The time for these conversations is now.

SAP Purpose Network Live provides a space for collaboration and support of relief efforts for COVID-19 featuring weekly engaging sessions related to our everchanging environment. As a kickoff to this series, they have featured SAP.iO’s Ram Jambunathan, to explore how its startups have answered the call to support relief efforts for COVID-19. SAP.iO is SAP’s strategic business unit focused on accelerating innovations and exploring new business models. Ram discusses building a bridge between relevant start up innovations and customer needs to ensure they get the most value from their investments, and how they can connect and empower their own employees. Today, many employees have made the shift to work at home, this is new to the majority and we are seeing a quick need for readjustment. In this new paradigm, startups have responded to help navigate through our new environment. They are asking the question, how can we help empower managers to build better organizational health, help employees develop new skills, and stay connected?

One of those that answered the call is Joe Freed, Co-founder and CEO for Cultivate AI who participated in the SAP.iO foundry program two years ago. Cultivate helps enterprises empower their leaders with an AI-coaching platform for digital and remote work. When opted in by managers, Cultivate’s AI analyzes managers digital communication with their team – email, chat, and calendar – to provide continuous and actionable leadership insights and coaching to strengthen workplace relationships and improve the employee experience. More relevant today than ever as they help connect all the ways a company communicates for work. With a click of a button managers have the tools to strengthen relationships in this new work from home environment.

How a manager treats their team is a driver of motivation and engagement and has a profound impact. Working in the world of COVID-19, global enterprises are relying more heavily, if not 100%, on digital communications with their teams, and to help make this more seamless, Cultivate will pay the costs of integration and setup fees, and let any SAP enterprise customer use Cultivate for free with no user limits for the rest of 2020.

So-Young Kang, Founder and CEO of Gnowbe, is seeing that COVID-19 has created an urgency to find new digital communication tools, and an new emphasis on how to use those to move to the next level of engagement. Gnowbe is a mobile microlearning and engagement platform designed to provide companies with the data and analytics to manage their business more effectively. Their content authoring platform enables companies to create content on their mobile phone or desktop to provide their employees all they need to know to do their jobs better.

So-Young talks emphasizes the need of physical distancing while staying even more socially connected than ever before. In our new work from home environment, life revolves around video conferencing, and the need to engage in human ways, looking at traditional video conference and reimaging it face-to-face. Gnowbe’s clients are seeing that they can still create an emotional human connection digitally, technology can be more inclusive than face-to-face at times. Gnowbe asked themselves, how can we help, how can we be of use in this ever-changing time? In its effort to provide support, Gnowbe is offering 3 months free for 200 user licenses. No set-up fees. Free administration and curation training.

Difficult times calls for us to look towards the best in all of us, and in doing so we have the opportunity to come out stronger together on the other end. You can hear more of this discussion on how SAP.iO Startups help businesses succeed amid COVID-19 episode 1 here. SAP Purpose Network Live provides a space for collaboration and support of relief efforts for COVID-19. Learn more about SAP’s purpose and promise and response to COVID-19. Please also take a look at other SAP.iO startups that are looking to help their customers in this new environment at https://sap.io/covid-19/

Scantrust partners with SAP to deliver end-to-end farm-to-consumer traceability solutions

Scantrust, a connected goods platform for companies that depend on selling physical products in a connected world, has developed an integration to the material traceability option for SAP® Logistics Business Network giving food and beverage brand consumers the ability to track the end-to-end provenance of their food. This integration marks a critical milestone toward accelerating digitization in the food and beverage industry and is the continuation of efforts already started during the SAP.iO accelerator program last year.

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The Show Must Go On: SAP.iO Foundry Tel Aviv Kicks Off its Consumer Products Program

Despite the uncertainties in today’s reality, SAP.iO’s pledge to help startups bring innovative solutions to SAP customers remains constant. Although we cannot physically be together at this time to conduct our 3-month program in-person at our office in Tel Aviv, we are excited to have launched SAP.iO Foundry Tel Aviv’s Consumer Products program virtually. The shift to a virtual program has challenged our team to develop a schedule that is lean, yet also teeming with valuable content and sessions. Modifying our face-to-face meetings to Zoom calls has given us the opportunity to extend the richness of SAP.iO Foundry Tel Aviv’s offering overseas, with two of our startups joining the cohort from San Diego and Toronto. In addition to the five Israeli startups we selected, we now have the opportunity to work with two amazing companies that we otherwise would have never met, simply due to geography.

In place of the intimate garden rooftop party we had originally planned for our kickoff event, on May 11th we hosted a virtual gathering with over 88 investors, open innovation leaders, various global CPG executives from SAP’s customer base, and SAP and SAP.iO leaders. Although we couldn’t enjoy a glass of wine overlooking a beautiful Tel Aviv sunset together as planned, our startups shared their solutions and impressed the top-notch crowd over Zoom. We even got to “clink” our wine glasses/ coffee mugs virtually with a toast to a successful and enjoyable program.

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Simple Checklists to Prepare for COVID-19 Now Free Through Ruum by SAP

By: Stefan Ritter Co-Founder & Head of Product at Ruum by SAP

No matter where you are in the world, times are chaotic. It can feel easy to be consumed by the latest headlines about the Coronavirus/COVID-19 pandemic because information is moving and changing rapidly. In light of these circumstances, it’s important that everyone has a plan.

Whether you own a small business, run a nonprofit, are head of your household, or are just looking to keep yourself healthy, we believe everyone is important. We want to be a partner in enabling you to run your day-to-day operations and, therefore, have created two, free templates on Ruum by SAP that outline an interactive checklist for managing the risks of COVID-19. These custom templates were built as a solution for teams and individuals who want to have a plan in place, but don’t necessarily have the time or resources to build one from scratch.

We want to make it easy for you. Here are COVID-19 planning checklists for Ruum users:

All of the information in these checklists was based on the latest information from the CDC and was not created by SAP. We also recommend reviewing the latest CDC guidelines for businesses or the latest CDC guidelines for households.

Ruum is a lightweight tool that helps users collaborate in real-time. Within Ruum, users create a living document where they can distribute tasks, set deadlines, input comments, and provide feedback simultaneously. It reduces the time spent on administrative and coordination work, allowing teams, families, or individuals to focus more on tasks that really matter. Ruum by SAP operates within the New Ventures and Technologies unit at SAP, which is on a mission to future-proof SAP and our customers’ businesses through technology innovation and product incubation.

Our hope is that having a plan and checklist in place can eliminate some of the uncertainty and fear surrounding this pandemic. For us, it’s essential to put our employees, customers, and public health first in this challenging time.

About New Ventures & Technologies

To future-proof SAP and our customers’ businesses, SAP the New Ventures and Technologies (NVT) organization drives transformative innovation through technology innovation and product incubation. NVT identifies commercial opportunities in the SAP ecosystem, explores and pioneers the business impact of emerging technologies and makes them enterprise-ready. For more information, visit our website.

SAP’s Newest Venture Investment Protects Users’ Identities

In the fast-paced times of digitization, the question of how companies are protecting our digital identities becomes increasingly significant. Almost every online service requires personalized data to identify users. Thus, while surfing on the internet we leave our marks by granting access to our data without the transparency of understanding where that data is being stored, and who can access it.

Many websites and online services claim that data is protected because each individual user must enter a login id and password. But for users, creating and remembering a personalized password for every site is cumbersome and often leads to weak passwords that are used across many platforms. This process is broken because it’s not only inconvenient but also can expose users to data breaches.

Two SAP employees, Dor Shany and Rooly Eliezerov, sought to solve this problem by building a web application, OwnID by SAP, to safeguard personal data on various platforms. Their venture is in the process of creating decentralized, portable identities that users can take with them wherever they go online through their phone. The controls implemented by OwnID will ensure that the user maintains and owns all their own information. After creating a basic profile, users can use their digital identity instead of a username and password on every website that supports the solution, just by scanning a QR code.

“A user will create an identity with basic profile information and will then be able to use it to log in to any website or app that supports this option by scanning a QR code,” Shany said.

Dor Shany, co-founder of OwnID by SAP, states: “Our personal information can feel incredibly dispersed among all of the websites we use every day. We want to give people the freedom to keep their personal information personal.”

The idea of this came to Rooly’s mind while researching for his book “The Digital Identity Crisis” where he came across the concept of self-sovereign identity (SSI) — a term which describes the ability to hold and control your identity-related features. The project lays the foundation for further advancement, eventually leading to data autonomy for end-users and various application scenarios in every sector.

OwnID was chosen as one of the 2019 winners of SAP’s internal accelerator program, resulting in the team joining the SAP.iO Venture Studio to focus on the venture full time. The Venture Studio is designed to invest in small, entrepreneurial SAP teams to build and launch products that create a meaningful impact for business and society. Financial support and business expertise help the candidates go from the articulation of their initial idea to its successful commercialization.

Both founders bring long-term experience in the field of identity management. In fact Rooly founded the SAP acquired customer data cloud Gigya (now SAP Customer Data Cloud) and Dor held leadership roles at Gigya for over a decade.

The team has big plans for OwnID’s integration into SAP. Through partnership with SAP Consumer Data Cloud, OwnID has the potential to serve a huge network of websites and log-in screens which would advance the security and user experience for millions of users. From a long-term perspective, the concept of identity management could also help solve bureaucratic problems requiring proof of credentials in many different contexts, e.g. offering a way of providing identification for people who are not in possession of haptic identity documents such as refugees.

The team joins other incubated ventures within the SAP.iO Venture Studio including Ruum by SAPBrilliant Hire by SAPSpotlight by SAP, and the newly appended startup GreenToken by SAP.

Visit our SAP.iO website for updates and connect with us on social media (LinkedIn and Twitter).

How Outgage is Reimagining Direct Marketing Campaigns

With the overload of digital noise today, marketers are struggling more and more to differentiate themselves and successfully reach and engage with their target audiences. Digital marketing campaigns are competing in oversaturated digital channels, and on the other side of the coin, offline snail mail doesn’t allow marketers to track or analyze the success of their campaigns.

The key to creating effective and memorable direct mail marketing campaigns? Outgage.

Outgage is a direct mail SaaS platform that combines the advantages of digital marketing campaigns with the effectiveness of personal direct mail experiences. Outgage closes the loop between offline and online, creating personalized direct mail campaigns that maximize engagement.

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How EasySend is Transforming Manual Processes Into Customer Journeys

EasySend transforms the way that financial service enterprises communicate with their customers by helping enterprises digitize their customer journeys. Their no-code, drag-and-drop platform allows anyone to convert papers, PDFs, and manual processes into smart, fully-branded eForms with eSignatures.

With over 40 paying enterprise clients, EasySend is digitizing and accelerating critical customer-facing processes, improving user experience, customer satisfaction, increasing conversion rates, and reducing operating costs. EasySend’s solution allows insurance and financial service providers to deploy new digital products quickly and at scale.

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How YOUTILIGENT is Translating Actual Usage into Valuable Insights|SAP.iO Foundry TLV

One of the biggest pain points of service providers and vendors of consumer appliances is that there is no simple and cost-effective solution for connecting their devices to the internet. Without such a solution, stakeholders are limiting their overall efficiency, lacking real-time knowledge of supply, consumption, and maintenance needs.

Enter YOUTILIGENT.

YOUTILIGENT brings service providers real-time, data-driven insights, just by listening to the heartbeat of machines and appliances. Tackling head-on challenges related to deliveries, consumption, and maintenance, YOUTILIGENT’s Connected Consumer Solution converts the usage of appliances into valuable business insights.

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Thoughts on Corporate Venture Capital

Out of many types of corporate open innovation, Corporate Venture Capital (CVC) is one of the most immediate ways to gain access to ground-breaking technologies and trends. Though not cheap, CVC can attract ecosystem’s attention, expose corporations to new business models and technological partnerships, and solve the issue of the “shrinking market share” – if done right. And all this in addition to investment-related perks, such as the possible financial returns.

Roughly speaking, we can distinguish between three main types of corporate open innovation*:

  • Business partnerships – they are either a result of scouting activities or systematic innovation programs, where the corporation invites relevant startups to apply. A few examples of such programs include CITI Accelerator, SAP.IO program, IBM Accelerator, The Builders by Coca-Cola and others.

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How GrowthSpace is Personalizing Professional Development

The world is moving faster, and technology is transforming how we do our jobs. It is clear that the way we work is changing rapidly. So… shouldn’t we also change how we train and develop our employees?

As large organizations continue to utilize outdated and generalized professional development methods in the effort to help their employees grow, studies have shown that 75% of HR staff find that their professional development programs are ineffective, and 60% of employees are dissatisfied with professional training they receive (Deloitte Workplace Survey 2018).

This is where GrowthSpace comes into the picture. GrowthSpace is an online one-on-one coaching platform that offers high-quality coaching for tech companies, at the cost of an average workshop. GrowthSpace’s tailor-made service pinpoints an employee’s greatest challenge, matches the employee with the perfect coach who has relevant, hands-on work experience from a similar organization, and creates a personalized 2-month coaching experience. Whether an employee is looking to become a first-time manager, achieve KPIs, or boost creativity, GrowthSpace has the right coach and the right program to meet his or her specific needs.

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Startups B2B, comment réussir vos partenariats commerciaux ?

Dimension fondamentale dans le développement d’une startup digitale orientée B2B, la recherche de partenaires commerciaux est à la fois un axe stratégique fort et une clé de lecture prépondérante pour les potentiels investisseurs. Alors quels en sont les enjeux, quel est le bon moment, quels sont les bons partenaires à approcher ?

Les prérequis

Élaborer une stratégie de partenariats commerciaux ne peut être efficace que pour une startup suffisamment mature et structurée pour en affronter les contraintes. C’est la stratégie globale de la startup qui définit les partenariats commerciaux visés. Vous devrez donc connaître parfaitement les acteurs du marché que vous visez, leur position sur les différents marchés, leurs interlocuteurs, leurs solutions, et votre complémentarité.

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Shall we join a corporate accelerator?

Among the (many) steps on the road from an idea to a successful business, the decision to join a startup accelerator program for early entrepreneurs is a fundamental one.

It often raises very deep questions, sometimes even going so far as to question the very nature of entrepreneurship, the genesis of the project, its ambition, its outline. Joining a startup accelerator can only be achieved after having thoroughly considered the implications of such a process and the opportunities it might create. Let’s shed some more light on some key questions early-stage entrepreneurs need to ask themselves…

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